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Business Profile

Durable Medical Equipment

Zoll Lifecor Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

This profile includes complaints for Zoll Lifecor Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late June my heart Dr. asked me to wear a life vest. She set me up with Zolls to come to my home to be fitted for it. Nothing was said about my cost for wearing this vest. On the 8th of Aug I received a bill for $616.19. I paid it thinking this is my portion for the cost. What they again failed to tell me is this was a monthly cost for me, because on Sept 8 I received another bill for 616.19, so I called them. They informed me that was the monthly charge for me. I told them I couldn't afford that much and that I would return it th next day, which i did. I also told them had I known it was going to cost me that much per month I would have refused to wear their life vest. They also told me for the few days I wore the vest I would owe them for another month. I told them no, I don't mind paying for the few days I wore it, but I can't afford the whole month. Sure enough I received another bill for $616.19. They are a scam business and refuse to work with their clients. Also while wearing the vest they had to replace the batteries twice and replaced the bra part that the batteries were worn in. The device also continually gave me false alarms at night waking me from a deep sleep. The unit has to many faults and is not worth what they are charging the client and insurance. Help!!!

      Business Response

      Date: 01/12/2023

      January 12, 2023


      BBB
      of Western Pennsylvania
      520
      E Main Street
      Suite
      100
      Carnegie,
      PA 15106



      Complaint ID: ********
      Account Number: ********


      **** *** ******

      ZOLL is responding to
      the letter for the above ID number.

      We have contacted this
      individual directly to understand and address their concern. We have been able
      to resolve their concern.

      We care
      deeply about patients and families dealing with heart disease and are committed to ensuring patients have a
      positive experience with the LifeVest wearable defibrillator.

      We work every day to
      provide our patients with safe, high quality products and the support they
      need. Our team is available 24/7 at 1-800-543-3267 to answer questions and
      offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL
      Patient Support

    • Initial Complaint

      Date:11/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When hospitalized, my discharge was actually held up until I got the Zoll Life Vest. Zoll’s hospital agent fraudulently misrepresented to me that the Zoll LifeVest was (1) “absolutely medically necessary,” (2) would be “fully covered” by insurance, (3) that I would "absolutely" need it before I could leave the hospital, and (4) my discharge was held up until I got Zoll Life Vest.

      At no time did anyone – including the Zoll agent, Zoll, nor the doctor’s office that “prescribed” it ever mention there would be any charge to me - nor that I had a right to refuse. Instead Zoll led me to believe it would be fully covered by insurance - and my discharge was held up until they could get a zoll life vest. They lied and made me believe I would not be discharged without the LifeVest - my discharge was actually held up until the Life Vest could be brought in. Are cardiologists part of the scam? This bears investigating. I am sure insurance companies want to hear about how they are being forced to pay more hospital fees and payments so others can grease their pockets.

      Moreover, the device is dangerous and defective: It malfunctioned so much it was rendered useless and returned. For example, it continually went off every night such that it could not be used for the purpose it was intended due to all of the false alarms going off, which renders the Zoll Life Vest truly a dangerous defective product. Zoll LifeVest fraudulently misrepresents to patients that their Life Vest is FULLY covered by insurance – yet, they continue lying, charging insurance – and then unduly going after the patient for more money as happened to me. Moreover, I had my attorney reach out to them – and they violated my attorney’s directives to direct communications to my attorney. Their practices of preying on the infirm and elderly, fraudulent misrepresentation, deceptive trade practices, and defective dangerous products border on criminality. If not timely resolved, we will have to take matters further.

      Business Response

      Date: 12/08/2022

      December 8, 2022


      BBB
      of Western Pennsylvania
      520
      E Main Street
      Suite
      100
      Carnegie,
      PA 15106



      Complaint ID: ********
      Account Number: ********


      Dear Ms. *****:

      ZOLL is responding to
      the letter for the above ID number.

      We have contacted this
      individual’s counsel directly to understand and address their concern. We have been
      able to resolve their concern.

      We care
      deeply about patients and families dealing with heart disease and are committed to ensuring patients have a
      positive experience with the LifeVest wearable defibrillator.

      We work every day to
      provide our patients with safe, high quality products and the support they
      need. Our team is available 24/7 at 1-800-543-3267 to answer questions and
      offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL
      Patient Support

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11:17 2022 Soul life vest contacted me with a 12,000 payment of a vest that I never even wore or don't even have I want to dispute

      Business Response

      Date: 11/25/2022

      November 25, 2022

      *** ** ******* ************
      *** * **** ******
      ***** ***
      ********* ** *****



      Complaint ID:   18418397
      Account Number: ********


      Dear **. *****,

      ZOLL is responding to the letter for the above ID number.

      We have made multiple attempts to contact this individual directly to address
      and resolve their concern but have been unsuccessful in reaching them. We have
      tried to contact them by phone over the past 5 days. We have left 2 messages
      but to date have not received a response.

      We care deeply about
      patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the
      LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high
      quality products and the support they need. Our team is available 24/7 at ###-###-#### to answer questions
      and offer support for patients, their loved ones, and caregivers.

      Sincerely,
      ZOLL Patient
      Support

      Customer Answer

      Date: 11/30/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      Regards,



      ****** ****

    • Initial Complaint

      Date:11/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hospitalized in August on 2021 and diagnosed with heart failure. I was in the hospital for 4 days and before they discharged me they told me that I would need to go home wearing a Zoll Life Vest. Before they came to fit me with the Life Vest, I was told by a nurse and the representative that fitted me with the vest that since I didn't have health insurance the hospital would pay for it. I was told that the hospital participates in a program with Zoll so that the hospital would cover the cost of the vest for patients that don't have insurance. I had the vest for 3 months. Since I have returned the vest, I have been getting bills from Zoll for over $12,000 and Zoll has been calling me frequently. I would have never agreed to take the vest if I had known that I would be charged for it since the hospital told me they would pay for it.

      Business Response

      Date: 11/18/2022

      November 18, 2022

      BBB
      of Western Pennsylvania
      520
      E Main Street
      Suite
      100
      Carnegie,
      PA 15106

      Complaint ID:   ********
      Account Number: ********

      Dear Ms. *****,

      ZOLL is responding to the letter for the above ID number.

      We have made multiple attempts to contact this individual directly to address
      and resolve their concern but have been unsuccessful in reaching them. We have
      tried to contact them by phone over the past 5 days. We have left 4 messages
      but to date have not received a response.

      We care deeply about
      patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the
      LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high
      quality products and the support they need. Our team is available 24/7 at ###-###-#### to answer questions
      and offer support for patients, their loved ones, and caregivers.

      Sincerely,
      ZOLL Patient
      Support

    • Initial Complaint

      Date:10/30/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2021 I was hospitalized with congestive heart failure. When it was time for me to be discharged I was told I would be fitted for the Zolle Life vest and would be wearing it for 90 days per the orders from the cardiologist. At that time, they were waiting for word from my insurance company on approval, and I also stated that this is something I could not afford on my income, so if the insurance would not cover the cost I would not be taking it. Through the course of that day, there was no word from the insurance company and the representative from Zolle was a no show. I was discharged and told the nolle rep would be coming to my home to fit me for the vest. I stated again that I did not want it if it was not going to be approved by the insurance.

      That evening a rep from Zolle came to my home and fitted me, claiming the insurance approved the vest. I was fitted and he left. The next day the doctors office called and said the insurance would NOT approve the vest after all, and I immediately called Zolle. The rep that spoke with me was the one who never showed at the hospital, and he said insurance DID approve the vest. At this point I had decided against wearing the thing because nobody had a straight answer. weeks later my insurance said that they did NOT approve the vest from day one. I called Zolle and told them that the rep had lied to me about the approval. I was told it was a misunderstanding, and to continue wearing the vest until the doctor gave me the all clear in 3 months. During this time, I was sent several invoices from Zolle, who were continuing to charge me for the vest in full. There is more to this situation but not enough space, so I will say I am now sitting on ANOTHER invoice from Zolle for $36,846.03. The vest was returned to them by UPS months ago as well, and that is ANOTHER issue I have with Zolle entirely. The vest is in their possession. I made it clear I would NOT be able to afford this thing.

      Business Response

      Date: 10/31/2022

      October 31, 2022

      *** ** ******* ************
      *** * **** ******
      ***** ***
      ********* ** *****

      Complaint ID:  ********
      Account Number: ********

      Dear Ms. *****:

      ZOLL is responding to
      the letter for the above ID number.

      We have contacted this
      individual directly to understand and address their concern. We have been able
      to resolve their concern.

      We care
      deeply about patients and families dealing with heart disease and are committed to ensuring patients have a
      positive experience with the LifeVest wearable defibrillator.

      We work every day to
      provide our patients with safe, high quality products and the support they
      need. Our team is available 24/7 at 1-800-543-3267 to answer questions and
      offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL
      Patient Support

      Customer Answer

      Date: 11/01/2022

      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******

    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued a Zoll life vest with prescription for my doctor. I have been having problems with it causing a rash or allergic burn reactions on my back. I have left messages with Zoll and my doctor has contacted them about it. Zoll was supposed to contact me but has not.

      Business Response

      Date: 10/28/2022

      Complaint ID:  ********
      Account Number: ********


      Dear *** *****:

      ZOLL is responding to
      the letter for the above ID number.

      We have contacted this
      individual directly to understand and address their concern. We have been able
      to resolve their concern.

      We care
      deeply about patients and families dealing with heart disease and are committed to ensuring patients have a
      positive experience with the LifeVest wearable defibrillator.

      We work every day to
      provide our patients with safe, high quality products and the support they
      need. Our team is available 24/7 at 1-800-543-3267 to answer questions and
      offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL
      Patient Support

      Customer Answer

      Date: 11/01/2022

      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ******

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no issues with the Life Vest construction or function. I wore the Device for 3 months have to defibrillate my Heart.
      I received a Zoll Life Vest in March, 2022. It was requested by my *** ****** ** *** **** *********** *** **** ******* *******. I was Hospitalized following an **** *********. My Insurance Company (****************) approved of my receiving and wearing the Life Vest Device for 3 months.

      My Issue is with the scandalous Charges and Harassment for more money from me.

      My Insurance Company (***) was billed for $12975. *** paid Zoll $6447. Now 3 months after I returned the Device, after my Dr. ****** said it was no longer needed, Zoll is Billing me for an additional $1620. Zoll should be exposed, along with any Practitioners that might take Kick Backs ie: ***** surrounding the Prescribing of the Zoll Life Vest. Zoll should not have gotten the $6447. for *** and definitely doesn"t deserve any Money from me.

      The Zoll Life Vest may have a value of $2000. not the $30,000. to $40,000. there Sales People claim. Defibrillator Devise are available for less than $2000. Retail. They are often see in Stores Businesses in Cabinets for emergency use for Customers or Clients. The Zoll Devise is just like other Defibrillators - Charged Paddles, Battery and sensors. Zoll devises connect to Cell Tower to Their Monitoring Center to notify the Doctor. That,s Great - my ********** **** ***** ****** is Momitored for $24. per month and my $59. ****** security camera send me text or emails with pictures at no cost.

      .

      Business Response

      Date: 10/10/2022





      Complaint ID: ********
      Account Number: ********


      Dear Ms. *****:

      ZOLL is responding to
      the letter for the above ID number.

      We have contacted this
      individual directly to understand and address their concern. We have been able
      to resolve their concern.

      We care
      deeply about patients and families dealing with heart disease and are committed to ensuring patients have a
      positive experience with the LifeVest wearable defibrillator.

      We work every day to
      provide our patients with safe, high quality products and the support they
      need. Our team is available 24/7 at 1-800-543-3267 to answer questions and
      offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL
      Patient Support

      Customer Answer

      Date: 10/11/2022

      I settled the dispute against Zoll on 10-07-2022 by paying *** of the $****. they said I owed them.

      Please publish my Claim on your Web Site as I settled but I did it to save myself from the fear of further harassment and Bill Collectors - not because they were due the money I paid.

      My feelings about Zoll have not changed one bit. I want people to know they are still a company that I would avoid.

      ******* *****

    • Initial Complaint

      Date:09/23/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/24/22- After my husband's implanted defib's alarm went off, we were told at his dr's office, that it had to be disabled due to a broken lead wire and his Dr. had requested a LIFEVEST just until surgery could be scheduled to repair/replace it (a week or so). We were told that without a Lifevest he had no protection for arrhythmias which could lead to sudden death. He DID NOT want it on 24/7 - BUT he also did not want to die! They did not know cost but told us a Zoll rep would contact us and answer questions. On evening 1/25/22(********) called. She told me that our insurance had approved the Lifevest as medically necessary. I was concerned because I did NOT want to get a bill for $3000. She assured me I would NOT get a bill for $3000. A nurse came to our home (1/26) 90 min explaining how it worked - My husband STILL did NOT want it. She then told us of a similar patient who didn't want the Lifevest and how her husband came home to find her dead. He had defibrillator since 2008 and NEVER required a ICD shock only pacing(ATP)- Possible SUDDEN DEATH was AGAIN mentioned. I was afraid and reminded him it was only for a week or so. He reluctantly agreed. We had so many false alar** from this thing!!- going off often (+ in the middle of the night) alerting it was preparing for shock(we were told ONLY HE COULD stop the shock I was NOT ALLOWED to do it!) HE needed to be capable of stopping it. He takes script sleep meds and many times he was not waking up- STRESSING ME OUT because I WAS awake and could see HE WAS FINE -IF it went off THAT COULD KILL him and shock me too if I was touching him. Staff shortages =surgery date to be Feb 17(23 DAYS) Lifevest billed my Insurance $4075. My insurance's "discount" brought bill to $2900 they paid $232.45 - I was billed $2667.55. I have already paid $2100 which is CRAZY for 23 days of using a vest that was always going off for NOTHING!! Their SCARE TACTICS and outrageous BILLING is SO WRONG! STILL getting bills THEY WANT MORE$

      Business Response

      Date: 09/27/2022

      Complaint ID: ********
      Account Number: ********

      Dear **. *****:

      ZOLL is responding to
      the letter for the above ID number.

      We have contacted this
      individual directly to understand and address their concern. We have been able
      to resolve their concern.

      We care
      deeply about patients and families dealing with heart disease and are committed to ensuring patients have a
      positive experience with the LifeVest wearable defibrillator.

      We work every day to
      provide our patients with safe, high quality products and the support they
      need. Our team is available 24/7 at 1-800-543-3267 to answer questions and
      offer support for patients, their loved ones, and caregivers.

      Sincerely,
      ZOLL
      Patient Support

      Customer Answer

      Date: 09/27/2022

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After losing my mother 2 weeks earlier, I had an Echocardiogram preformed. A few days later I was told my LVEF was 32%. Was told I would need a Lifevest. I was told the next day that my insurance approved me for it and a rep from Zoll Medical came to my house to fit me for it. The next day went to see a cardiologist, he wasn’t sure I needed the vest. I had a MUGA scan it showed my LVEF was 59.5%. I got the vest on 6/29/2022 and returned it on 7/13/2022. I got a bill from Zoll for $1530.00 after my insurance paid $1530.00!! I was told it was covered. If I would of known what it would cost,I would of never got it. Zoll should tell these patients before they get the vests what their responsibility for it is. They know up front what they are getting from these insurance companies. Zoll offer me a discount which brought it down to $918.00. It’s ridiculous!

      Business Response

      Date: 09/07/2022

      September 7, 2022


      BBB
      of Western Pennsylvania
      520
      E Main Street
      Suite
      100
      Carnegie,
      PA 15106



      Complaint ID: ********
      Account Number: ********


      **** *** *****

      ZOLL is responding to
      the letter for the above ID number.

      We have contacted this
      individual directly to understand and address their concern. We have been able
      to resolve their concern.

      We care
      deeply about patients and families dealing with heart disease and are committed to ensuring patients have a
      positive experience with the LifeVest wearable defibrillator.

      We work every day to
      provide our patients with safe, high quality products and the support they
      need. Our team is available 24/7 at 1-800-543-3267 to answer questions and
      offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL
      Patient Support

      Customer Answer

      Date: 09/07/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. The customer service representative was great to deal with.



      Regards,



      ******* ****

    Zoll Lifecor Corporation is NOT a BBB Accredited Business.

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