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Business Profile

Entertainer

Groove Productions Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Groove productions offered a VIP seat replacement but never responded to multiple requests on how to redeem the offer. Copies of emails pasted below.Good evening, Ms. ***** and Mr. ******* I'm following up on my email asking for clarification and official documentation on Groove Productions offer to provide me with a free VIP ticket. Please provide clarification on what a VIP equates to? Is it platinum? Is it a front row seat? Is there a dollar value? Will Groove Productions send me something official so I may apply it? And email won't work.And, how do I know when Groove Productions will have another event in my area that I may be interested in? I hope Groove Productions is sincere in trying to make this right. I saved and saved to see the artists advertised. I am a single mother and was so excited about the event. So many people are unhappy about the concert. So much money paid for less than half of what was advertised. The looks on everyone's faces that night. It was a massive let ******* my search to get a refund I had a chance to communicate with Mr. ************ at TMF. Although he is not responsible at all, he apologized for the misleading manner in which the concert was promoted. So I ask again that your company do the right thing. Yahoo Mail: Search, Organize, Conquer Groove Productions Inc wrote: Hello -Thank you for your support on the past Tribute to ******* ******* concert on Mar 29 at Chesapeake Employers **************** Unfortunately Ticketmaster events do not provide refunds if special guests do not appear.The phrase that is normally used in marketing is 'Artist lineup subject to change'. We understand your frustration and although we cannot refund your money on this event, we can provide you a free VIP ticket on an upcoming event in which we are involved.Appreciate your cooperation and patience in this *********** Regards

Groove Productions Inc is NOT a BBB Accredited Business.

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