We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Center

Penthaus PGH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

This profile includes complaints for Penthaus PGH's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Penthaus PGH has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1st 2023 I paid $50 to Martinea G*** to the business cash app $TheBizTrap under the pretense that I would be performing on July 8th at Canna Fest. I was not notified until July 6th that the performance was canceled and would be rescheduled for August 19th and which I agreed to perform at the rescheduled event. Ms. G*** disappeared from all social media where we had originally begin conducting business in which I had lost contact with her until August 8th when I was able to locate a phone number in the previous email. I had attempted to communicate with her on August 8th and again on August 11th when I had requested a refund due to lack of communication and not being able to properly prepare for the performance due to not having date time or location information nor any type of flyer or ad to share with my supporters in target audience. I did not receive any response communication until August 11th evening where I was informed that she have been on vacation which was not previously communicated and would not return back from vacation until August 15th yet the performance was scheduled for August 19th and there was no detailed communication as to where when and what time the event was supposed to occur. She refused to give a refund and no refund clause had been provided to me throughout any of the communications we've had from May 1st up until August 11th when I initially requested a refund. I would also like to advise that this business is most likely a scam and has been swindling people out of money under a false pretense for a service.

      Business Response

      Date: 09/08/2023

      ****************************************************************************************
      Hello,
      Thank you for leaving your true experience in order for us to better serve our clients in the future. 

      We are very transparent with our policies and we require all clients to view our policies prior to renting. We enforce a firm non-refundable policy and we offer credits in the event of a cancellation on either parties end. We understand that can allow for some to be happy, therefor we are reviewing our policies as a collective and seeing how to best accommodate all clients. 

      We also understand we will not be able to satisfy everyone’s needs unfortunately, however we want to always provide fairness in honoring our disclosed terms. 

      Again, we sincerely apologize for the poor experience you had and we are happy to speak with you directly regarding remedying this matter. 

    • Initial Complaint

      Date:07/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Owner illegally rented a property she had no rights to on july 8 2023. Owner refuse to refund funds owed of 600.00. Owener states she had no idea she couldnt rent the space. Owner breached her own contract and has not submitted for a refund.

      Business Response

      Date: 10/04/2023

      Miss ****,

      Thank you for your feedback

      Your review is in accurate. As of December 1, 2022 until July 15, 2023 I have had full access to
      the space located at *** ** **** ***** ********** ** *****. He were leaving a review on a
      completely separate business.

      Further, I rented the venue to you on July 8, 2023 and I allowed for your niece **** ******, the
      young lady responsible for the mess event that shut down my southside venue in 2022, to arrive
      early. Upon her arrival, she noticed someone else was in the space. We have documentation
      that the landlord of the building allowed for his daycare tenant to utilize my event space for their
      school graduation.

      That is not my fault, nor within my control. Upon communicating this with you both, various
      threats were made from yourself and your family members. Therefore, I chose to go the legal
      route, and I am awaiting court correspondence from yourself and/or your family.

      Policy number one states that we do not offer refunds under any circumstances. We offer an
      alternative venue or rescheduling date. Both of those accommodations were offered to you and
      you decided to violently request a refund continuously. A refund will not be rendered as we are
      upholding our end of the policies.

      Please feel free to send all correspondence to me directly. I can be reached at
      ******************@*****.com.

    Penthaus PGH is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.