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Business Profile

Fast Food Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At 630 Brownsville Rd, Pittsburgh, PA 15210 (specific location wasn't on BBB. They keep saying "is that it" quickly after everything you ask for and it makes you feel rushed. I figured maybe it was just the lady having a bad day. I made the mistake of coming back and the boy on the mic was playing with a girl and kept talking to her and ignoring us. Having full conversations and then starting over saying welcome to McDonald's 3 times he didn't remember we were in the middle of our order and went back to talking to someone else. He didn't even mute his mic. Never again! To add insult to injury.... some of it was burnt and they didn't put any sauce or anything on our sandwiches. It was plain!!! Seriously! Then..... my children and I were up throwing up all night. I paid over $50 to be mistreated and poisoned!!! I felt they intentionally ruined our order because a girl took over the mic to finally finish our order and he whispered to him and he pointed at us. To them have my CHILDREN and I sick afterwards (with my youngest being special needs) is horrifying!! They need to be invested and shut down

McDonald's is NOT a BBB Accredited Business.

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