We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fast Food Restaurants

Subway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having a very bad experince with the district maanager at this location, Bascially Subway platform is to have your food done the way you want it to be. This manager inflicts nonsense rules that are HIS own rules, the workers at this location are excellent, this is why I gve them so muc of my money. However when the District manager is there, some issue always arises. Today I used a coupon to buy a foot long hoagie, I asked him if he could place my lett/tom in a baggie for me to eat later. I was TOLD NO BECAUSE I USED A COUPON. I am black I always feels this person is being racist towards me. The last time i interacted with the same Diststrict Manager I asked him not to heat my hoagie I would eat it later I was told NO because he had to heat the meat. However this time when I asked if he could not heat the meat up he said that fine but the last time it was a issue. This DISTRICT manager is very harsh towards me. I want to talk to someone one above him or get my mone back.

    Customer Answer

    Date: 01/15/2024

    ******* ******* ********************
    **** *** *** **** ** ** **** ****
    ** **

    I also want to mention the following the district manager is not always in this subway. However when he is he changes the rules but seems to be mainly with minorities. I'm not the only who has left soon as you see him. I used a coupon for my food I was told because I used the coupon I could not have my accessories in a baggie. I offered to pay was told you used a coupon. What is the issue with being singled out from using the coupon? Also there was a gentleman who came in seemed probably homeless. However he had money for coffee the first thing he asked was is it a issue with me buying coffee today. Clearly the district manager is abusive towards customers. When I say no one was in line people open. The door saw him and left. I stood my ground because Everytime I interact with him he mistreats me. I order a cheese steak I asked for it not to be heated he said Im heating it up. I looked at him like this is Subway have it your way. He refused I actually left. When I came this week I gasped and asked if my hoagie could not be heated he complied but when I said a simply request of not adding my letter tom I prefer to added it AFTER it's heated he said You used a coupon so you can't have a baggie. I have one to many exchanges with him. He also implied nothing would happen to him if I call the number on the recipient. I was already aware they don't respond because I been complained. But since he told me in so many words I choose to use the bbb to reach his boss. I want my money back he is rude to me I'm paying for this food. His workers put my items in a baggie. So either they should tell me NO to or he should have done it but I despise this person I want them to know they are losing business when he's present. I simply want my $7.00 back because as I got upset he half completed my order sent me out the door very irritated. I want my money because I'm done with being bullied. 


    Thank you

    Customer Answer

    Date: 01/31/2024

    I already filed a case I had a rep name Angela S****, however she sent a email to me, I responded yet I never heard back from her. I did email her twice, I went to Subway on Jan 11,2024 at 7:10am, The District manager has treated me poorly in the past. He for some reason singles me out which I notices. He doesn't offer the Service Subway Offers to Customers, I had a coupon I asked if my lett/tom could be placed in a baggie he said NO you used a Coupon. The last time I interacted with him I asked him not to heat my food I had intended on eating it later he said NO I am heating it so I walked out. Because the only time its a issue with my order is when he is there. If they watch the video I only question him about his lack of service, no profanity was used no yelling. However when I attempted to back to buy food again he told me I am not serving you. I feel because of the color of my skin he has been mistreating me. I have a crazy year I had my bank account hacked so I turned to the BBB. My mother committed Suicide I have been depressed barely eat. Subway is the one thing I actually desire. To be mistreated and ignored is poor. I made another case since I never heard back from Angela S****

Subway is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.