We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fast Food Restaurants

Wendy's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 5th, my husband went through Wendys Drive thru to order our youngest (6yo) daughter a Chicken Nugget Happy meal. He paid $4.91 for this meal. When he returned home and gave it to our daughter she grabbed a chicken nugget out of the bag and took a bite. She began screaming and crying in pain saying "mommy, mommy, help me my throat is burning!" I ran over to see what was wrong and yelled for my daughter to bring her a glass of water. I checked her food and realized that what was in her happy meal was two SPICY chicken McNuggets. Once I soothed her down she refused to try and eat any other food because her "mouth hurt and my throat burns" I contacted the manager at this location and she was not one bit empathtic. She told me I could either come to the drive thru AGAIN for either a full refund or a remake of the food. I told her the only way Id come is if I got both; where in the world is the customer service these days? I have been wildly inconvenienced and my 6 year old was injured to to the spicy chicken mcnugget. I contacted corporate and spoke with Kevin. He told he had no ID number and kept confirming that I had to pick an option. I asked to speak with a supervisor and was placed on hold only to have him come back and tell me they have no supervisor and that he would escalate my complaint to the district manager. I asked for that mans name to which he replied he could not tell me because he isnt allowed to. I am disgusted over the lack of empathy and customer service from both this location and their corporate office. Kevin gave me the complaint number of ********.

    Business Response

    Date: 08/14/2024

    Reached out to customer on Monday, August 12, 2024 at 2:24pm.  Customer was not available so I left a message and have not heard back from customer.  

Wendy's is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.