Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this business provider in April of 2022 inquiring about wedding flowers for my wedding in November 2022. I have had multiple issues with the product that I have received that I am wanting to correct with the business owner. I expressed my concern and unfortunately they are not willing to work with me. The issues started with receiving the product later than promised. She originally told me 8 weeks turn around time which would be July. I didn't received the flowers until 9/8/22. Upon arrival, the flowers are damaged and the quality of the product is not very good. I don't feel they were packaged appropriately nor was it labeled as fragile. When I received the flowers, I took them out of the original package and stored them elsewhere and proceeded to recycle the boxes they came in. Business owner requested specific photos to send in to UPS to file a claim but the requirements needed I was unable to produce due to opening, moving product elsewhere in my home, and discarding the boxes day I received them. I also never received a small portion that the business owner claims to have sent to this date. I reached out requesting a partial refund to cover the additional expenses I spent to make up for the lack of service I received. The business owner is wanting to put blame on me and is not willing to work with me. She is no longer responding to me. I am seeking additional assistance to help resolve this issue. I can provide messages with the business owner and additional images of the product I received to support this claim. I was charged over $1000 for what I received which now I believe is an overcharge especially for the quality I received. I am trying to utilize as much as the product possible for my wedding since I am out money bc of this I paid $200 via venmo 4/28 and $352.50 on 4/30 --deposit/downpayment. July 1st $552.50 via venmo for final payment-- Business Owner said she was close to finish with them. 9/8/22 is when I received the flowers.

  Business Response

  Date: 10/03/2022

  I asked you for pictures of the damaged boxes, which you stated you did not have. Had I had those to turn in, you would have had your refund. You waited three days after receiving the package to even notify me you got them. I called ups IMMEDIATELY upon you telling me. You failed to provide what they needed. 

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business owner is not willing to work with me. There has not been an attainable solution at this point in time. 

   As I have stated previously, I explained why I was unable to provide those pictures. I am also addressing the quality of the flowers I received. There was very shoddy craftsmanship on over 70% of the flowers received. Even without the damages that you alleged are from UPS transportation, I would still be unable to use a large majority. This is due to the poor painting job, and chips in the flowers (that I expected to be repaired) that were presented in the photos you sent me while still in the process of painting. The images provided show that these were clearly not painted like the image I was promised. The paint is uneven, seeping through the center of the sunflowers onto the petals. I have provided many examples of the poor quality of many of the flowers I received from you. The quality of the flowers was like this prior to being sent through UPS. They are not near what was shared and promised to me from the beginning in example photos. 
  
  Regards,
  
  ******* **