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Business Profile

Food Manufacturers

Wholey's Fish Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I was not asked to return the product and I did show pictures of the product to Dan the manager.  He told me to eat the fish anyway. I asked for a refund and I told them my credit card had been compromised and to please mail a refund in the form of a check. They refused.





    ******** ******

    id," well, you didn't get sick did you?"
    I asked for a refund as I spent over 250.00 on the fish. He said they won't do that. He argued with me and made me feel like I was lying to him. I am extremely unhappy and to not be believed. which is worse, I will not purchase seafood again through this company. Most especially their mission statement is :" Make Customers Happy".

    Business Response

    Date: 02/26/2024

    To whom it may concern,

    We were made aware that the customer was not happy with the Cod and Haddock. We advised this customer to return the product for a refund. Customer said she threw the product away. Customer only had the product for one day. Customer wanted to be refunded by check. We offered to refund using the credit card that was used to make the purchase.

    Thank You

  • Initial Complaint

    Date:02/03/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ******** *******tice of Wholeys normally. He said there was nobody else to speak to. My brother then came in and Richard came from the back and said whoever that chick was who posted shouldn't have so now go back and tell them the price went up. My brother just replied why would you speak to me like that as a customer.

    Business Response

    Date: 02/13/2024

    In response to your complaint:

    Dear ******, on Saturday February 3rd the day of the reported event, ****** ******* was contacted via telephone by Wholey's owner, Jim W*****, he personally apologized for the incident that occurred within our store involving another teammate. The manor in which that teammate conducted himself toward ****** is not conducive of our company standards. 

    Jim W***** then offered to honor the price of the 40 lb. case of small chicken wings that were once advertised at $64.99. ****** agreed to this and visited Wholey's on Sunday, February 4th to receive the merchandise at the promised price of $64.99.

    During the week of February 11th ****** ******* returned to Wholey's where the above-mentioned teammate personally apologized to her for his actions that took place on February 3rd. 

     

Wholey's Fish Market is NOT a BBB Accredited Business.

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