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Business Profile

Furniture Stores

Amish Yard LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amish Yard LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amish Yard LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/25/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase online from Amish Yard on 4/29/2023 for a total purchase price of $2478.69. I purchased a poly sofa, 2 rocking chairs and a coffee table. Order was delivered by fed ex on 5/19/2023. On review of package left by Fedex I noticed label on side that said total of 9 boxes and I counted 7 within the wrapping. I photographed the delivery/packaging and called Amish yard. I have been working with a woman on this case yet no resolution. I sent several photos of how delivery sat as well as opened each box with photo of contents and side of box. We are now nearly 1 week from delivery and no contact to say what the resolution will be yet they have taken my money in full. I am missing my coffee table and a set of cushions to complete my sofa. This is is unacceptable customer service.

      Business Response

      Date: 06/21/2023



      Upon receiving the customer's complaint about shipping errors, we promptly initiated an investigation to determine the root cause. We reassured the customer that we would address the issue and take appropriate actions. Our team worked diligently to replace the missing items in the shortest possible time frame. Additionally, as a gesture of goodwill and to compensate for the inconvenience caused, we issued a refund amounting to $129.30.

       I would like to inform you that the refund was processed on 5/25/23, and the missing items were shipped and subsequently received by the customer on 6/2/2023. You may track them here:  *****************************************************************

       

      Michael K*****

      Customer Answer

      Date: 06/21/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



      Regards,


      ******* ********

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