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Business Profile

Garage Doors

APR Garage Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had apr garage doors install a new garage door and opener on my garage. 6 months in I started having issues. I reached out to the owner, ******. Only to be met with attitude. I reached out again, weeks later only for him to tell me, I ordered the part so I let it go for weeks. And when I reached out to him 12 days in a row I got nothing in return from him. I still havent received an answer on when h*** be fixing my door, that he installed wrong today I had enough and fixed it myself.

    Business Response

    Date: 06/05/2025

     

    I was contacted by **** ***** on April 29th 2025 stating he was having issues with his opener. I responded by asking a few questions and one being how long it had been happening. Youll see his response was its been doing it for a while and he had hope it would go away lol. The error code had shown a possible bad travel module/rpm sensor. I told him I would get it ordered for him as I do not keep those in stock and also wanted to check with liftmaster on warranty. Although running an opener for a while with an issue hoping it would go away may not have been the best thing to do. I was away on a family vacation for *************************************************** Now my concerns are that in his claim he stated that he fixed it himself. He is not a qualified technician and I dont know what all he worked on. After ordering the part on May 1st I was not given much time to receive the part and address the issue as this is an extremely busy time of the year. image0.*********.png

    Customer Answer

    Date: 06/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Regards,

    **** *****

APR Garage Doors is NOT a BBB Accredited Business.

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