Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My next door neighbor in the city of ********** contracted Americo General Contractor (Americo Construction *** to do work on her home in late 2024. They did a new concrete deck, concrete sidewalk, and roof replacement. Americo did the concrete work, but subcontracted out the roof project to another company. The roofers did not put the gutters on correctly on the side next to my house. Our houses are very close together (only separated by approx. 5 feet). The gutters are not sloped correctly and overflow; while a portion of the gutter is also not flush against the roof, which allows rainwater to drip directly onto the ground. Each time it rains, my home gets flooded, inside and out. During some of the prolonged, intense rains, substantial water has leaked through my foundation and into the basement. (Note: I have a sump pump that covers the front half of my basement from previous water damage - but it does not reach to where the gutter flooding is happening). I sent videos to my neighbor on May 2, 2025 from my attic, showing the gutters overflowing & separated from the roof. She then contacted the owner of Americo, ****** (****) *********, to explain the issue, but **** has only given her the runaround by saying "it'll be done soon" & blaming the subcontractors that did the work. It's been almost 2 months & no one has attempted to repair or replace the gutters. My neighbor called **** numerous times with no result. I spoke with **** for the first time yesterday (6/26), and he told me the subcontractor roofing company "has been too busy" and "they didn't work at all this week because of the heat advisories." He did not seem to care about the situation & lacked an overall sense of urgency to resolve it.With how much it has rained over the past few weeks, I fear that the gutter flooding will cause severe foundation damage to my home that will cost thousands to repair. Thank you in advance for your help in this matter as I do not know where else to turn.

  Business Response

  Date: 07/07/2025

  The neighbor just needs to be patient and to have a little understanding. We are fully aware of the warranty work that needs to be corrected . I personally contacted the neighbor instead of having my staff after he threatened to call every agency in the city and state which he did anyway, and really didnt have to except to be patient
  
  
  Once we were made aware of the gutter overflow in May the rain season which was about six weeks ago we contacted the subcontractor ****** Roofing for the repair work.
  
  
  He did start the repair work over two weeks ago. Its been extremely hot prior to us notifying him so hes had limited time to do the work.
  
  
  Im sure it will be completed shortly as we follow up on all of our warranty requests

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

   I wanted to note in my follow-up that I rejected the business owners (****) response because the issue is not resolved. I have copied my neighbor, ******** ******* on this message.
  
  **** sent a roofer on Saturday 6/28 who drilled the gutter into place. But the gutter still does not drain properly to the downspout. When we get intense rain, the water continues to seriously overflow onto my property. I can provide video proof of a recent rainstorm (after their 6/28 fix) if you think that would help.
  Mark & ******, the roofers, promised to return the following week, the week of Monday 6/30. They said they will fix the sloping of the gutter by putting in a new downspout. Early on last week, ****** texted me and pushed the repair back to Monday 7/7 (due to too many people on vacation). 
  
  This morning ****** told me that they are behind on other jobs and would now be coming Friday. She mentioned she does not work for **** and that their other customers are more of a priority. 
  
  Im upset with this but figured this would be how it was going to play out. ***** response makes it seem like Im making a big deal out of nothing, but any reasonable person understands the severity of this flooding & that his lack of action for over 2 months is inexcusable.

  Regards,

  
  ****** ********

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMERICO did work at neighbors house did damage to my yard

  Business Response

  Date: 12/09/2024

  I looked into this further and I found that we settled with Mr. ******** on July 29, 2024.  We paid him for the damage done to his yard.
  
  
  
  Thank you
  
  *****/Americo Construction Company

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Americo construction put in a driveway and a sidewalk at my house in July 2021. On 7-19-21 I called John about concerns with holes in the concrete he told me they would wear away after I begin to use the driveway. Those holes continued to get bigger and the driveway staerted peeling. I started noticing cracks also. I left him several messages and did not get a call back. Finally on October 7 I called and spoke to him. He came out and looked at the crack and said in 2 to 3 weeks he would dig it out and put in a joint and he would put sealer on the cracks on the driveway. He never came to complete it. I continue to call and leave him messages without getting a return phone call and then finally on February 3, 2022 he called and stated his team had ***** and they had closed down for a while he will put me on the schedule for March to fix the driveway. And assured me I had nothing to worry about that he would take care of it. When he didn’t show in March I called him on April 11 he stated that he would be out April 15 to the 30th. To fix the driveway. Then on May 9, 2020 to two guys came and put sealer on the crack and told me to contact John about the peeling in the driveway which I had already done . Jon never answered my calls. On May 21, 2022 I received a letter stating that that the holes and peeling were from salt over the winter even though I started the complaint in October before we had any winter weather. I called the number on the letter I spoke with someone named Tony he said someone would be in touch to see if there’s some type of resolution and I’ve never heard from them I just would like the driveway and sidewalk that I paid a lot of money for to be fixed properly or to receive a refund so I can have someone else do the work. The driveway has been peeling all over even parts that are not used.

  Business Response

  Date: 08/29/2022

  The issues to Mrs. ****** is having are called spalling and scaling. This is very common when salt is used on the surface whether the customer physically puts it on themselves or it's brought in from the road.

  Whatever
  the case spalling or scaling will damage concrete and no one can guarantee
  against it. We specifically give a warranty that says that the concrete is not
  guaranteed against salt usage. Many times the customer will deny they put salt
  on the surface but they don’t realize they bring it in from the car tires.
  There is no other reason Concrete performs and looks this way unless it was
  salt damage
  
  
  As a
  courtesy we will seal the concrete with a clear sealer it does not fix the
  spalling but it helps so it doesn’t continue.
  
  
  For
  Mrs. ****** we sent workmen to her home and we sealed the concrete. She was not
  satisfied with this and indicated she wants her Concrete replaced. That is not
  an option as we do not guarantee against spalling as previously noted. Our
  written warranty is attached and is the same warranty that Mrs. ****** provided
  in her complaint. It specifically indicates to NOT use salt on the surface as
  it is not guaranteed and it will damage the surface.
  
  
  If
  Mrs. ****** would like additional sealer placed on the concrete we will be glad
  to provide it for her as a courtesy.

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  as I stated the problem started before there was any cold weather I contacted Americo in October and they failed to come out they wanted to wait until the spring to look at The problems with the driveway.  Concrete deteriorated immediately starting from holes that were reported to the company in October There was no way salt was the issue.  I would accept them putting sealer on once they’ve patched or repaired the problem areas.
  
  Regards,
  
  
  
  ******** ******

  Business Response

  Date: 11/17/2022

  The pictures that were sent by Mrs. ****** clearly show that the driveway has Spaling due to salt damage it is very obvious that salt marked the driveway. No one in the industry guarantees against this type of damage because it’s impossible to stop it. The driveway is still very usable and will last for over 50 years.
  
   
  All contractors apply a sealer but if excessive salt is placed on the driveway it will still spall.
  
  We were very courteous and responded in an appropriate way and sealed the driveway at no cost even though we do not guarantee and had no responsibility to do this we did it as a courtesy
   
  
  If she wishes us to sell it again we would be happy to do it for her but we are not responsible for it.
  
  Emeric C********

  Customer Answer

  Date: 11/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  
  Regards,
  
  
  
  ******** ******

  Customer Answer

  Date: 04/12/2023

  I would like to re-open my complaint against Americo construction that I filed August 7, 2022.  They stated that they would come and seal my driveway at no cost and I have never heard from them nor did they show up.

  Business Response

  Date: 05/17/2023

  Our original response still stands that we are not responsible for spalling of the concrete, as a courtesy we would be willing to seal it again at No Charge, this is all that we can do.

  Thank you

  Customer Answer

  Date: 05/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ******