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Business Profile

Gift Baskets

Edible Arrangements
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Edible Arrangements's headquarters and its corporate-owned locations. To view all corporate locations, see

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Edible Arrangements has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered the Xs and Os roses bundle for my daughter at college in Pittsburgh. I placed the Order Feb 13th to be delivered on Valentine’s Day. When she received the order the flowers were not at all as expected. I paid and ordered ROSES. She had received two roses, carnations and lilies in which lilies she is allergic to. This completely turned Into a disaster. No co tact was made asking if this was even ok. The flowers were not pretty at all. I could have gotten them at Walmart for cheaper and much prettier. I have made multiple attempts to call the store and even corporate. I left messages and no one has yet to return my call. I have attached pictures as to what I ordered and what was received. This is completely uncalled for and I am disgusted

      Business Response

      Date: 03/15/2024

      We have called *** ****** apologized and explained company policy on holiday seasons, resolved this issue with her. She said she will call BBB to remove her complaint. 

      Thank you, 

      Edible at Downtown Pittsburgh

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Edible Arrangement for a friend who loss two family members a week apart. I asked that the arrangement be delivered at 2:30pm which the manager stated that is perfectly fine. I got a call around 9:30am from the delivery person stating that he is outside. I informed him that I asked for the arrangement to be delivered at 2:30pm. He stated okay and that he will come back. I called the manager to make him aware and he and stated that the driver will come back. I then got a call around 1:30pm from the driver stating he is outside, and I made him aware again that no one is there until 2:30pm. He stated that he will come back. The driver came back at 2:30pm and gave me the arrangement., He tried to take a picture of me to confirm delivery and I told him no! He then took a picture of the arrangement. After unwrapping the fruit my friend noticed it was bad and sent me pictures. She bit into a strawberry, and it was molded. I called the store and spoke to the manager, and he stated that he will speak to the owner when he comes in and give me a call back. The manager never called me back. I called the next day and was told the manager got fired. I was also told that a note will be left for the owner to give me a call and the owner never called. I called the next day and asked for corporate’s number and was told to google it. I called corporate and they made several attempts to contact the store and was unsuccessful. I would like a refund ASAP! This store is very unprofessional and rude! I was also told that the owner does not speak English.

      Business Response

      Date: 11/18/2022

      We are very sorry to hear about this experience. Owner contacted customer directly, and resolved this complaint. We offered a redelivery for the customer, however customer requested a full refund. 

    Edible Arrangements is BBB Accredited.

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