We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hearing Assistive Devices

Hearing Unlimited Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Hearing Unlimited Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hearing Unlimited Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went for free hearing test gave me $5000 hearing aid told them it was too expensive so they gave me one for $3000 they opened Wells Fargo account the day i put them in they made my ears itch, they said it would go away ,I went almost every month for check up still had same problen itching ,they told me to go to the doctors and get cream for my ears. This has been going on for months finally I said i didnt want them anymore ,Sherry S**** said it was too late. I think they took advantage of me being 80 years old

      Business Response

      Date: 07/24/2024


      We appreciate the opportunity to respond to the complaint filed by *****
      ****** and provide clarification regarding the issues raised.
      Complaint Involves: Product Issues
      Customer’s Statement of the Problem:
      Initial Consultation and
      Purchase:
      ***** ****** visited our
      facility for a complimentary hearing test on May 12, 2023. Following the
      test, our audiologist recommended hearing aids priced at $5,000, which
      the patient indicated were beyond her budget. In response, we offered a
      less expensive alternative priced at $3,000. The patient agreed to this
      purchase on May 19, 2023.
      Wells Fargo Account:
      To facilitate the payment, a
      Wells Fargo financing account was opened with the patient’s knowledge and
      consent. The patient reviewed and signed the necessary documentation
      before the account was activated.
      Delivery and Follow-Up:
      The patient received her hearing
      aids and initial aural rehabilitation on May 26, 2023. At that time, she
      reported itching upon first use. It is not uncommon for new hearing aid
      users to experience some initial discomfort as they adjust to the device.
      Approximately 40% of first-time hearing aid users report some form of
      itchiness, which typically subsides after several days.
      ***** ****** was seen for
      follow-up and additional aural rehabilitation on July 7, 2023, and
      November 3, 2023, where she reported “no issues.” According to
      dataloggers built into the hearing instruments, she was wearing them on
      average 12 hours per day during this time.
      During her routine quarterly
      follow-up on February 16, 2024, it was discovered that ***** ****** had
      drastically reduced her wear time from 12 hours per day to 45 minutes per
      day. Wearing hearing instruments for only 45 minutes per day, especially
      after they have been set to full prescription, can cause multiple issues,
      including itchiness. ***** ****** received additional aural
      rehabilitation, including guidance on the importance of daily use to
      stimulate her ears and brain, and reacclimate her ears to the devices.
      Her prescription was also reviewed.
      ***** ****** did not show up for
      her next quarterly follow-up visit which was scheduled for May 5th,
      2024.
      Age-Related Concerns:
      We take the utmost care to
      ensure all our patients, regardless of age, are fully informed and
      comfortable with their purchases. At no point did we intend to take
      advantage of ***** ****** due to her age. Our staff provided the same
      level of professional service and attention to detail that we offer all
      our patients.
      Hearing Unlimited has been
      assisting patients in our community with their hearing, cognitive, and
      balance issues since 1949. We serve over 25,000 patients per year and are
      the number one choice for audiological care for many physicians in our
      area. We also have over 924 positive reviews on Google. Our mission is to
      help.
      Conclusion:
      We deeply regret that ***** ****** is dissatisfied with her experience.
      However, we believe we have acted in good faith and provided follow-up care and
      aural rehabilitation. Success with hearing instruments often depends
      significantly on the patient's commitment and consistent use. Unfortunately,
      the customer’s request for a refund falls outside our established return
      policy.
      We remain committed to providing quality service and are open to further
      discussions with ***** ****** to explore additional aural rehabilitation,
      prescription changes, and support.
      Thank you for your understanding and assistance in resolving this matter.
      Sincerely,
      Christopher ** E*****
      President
      Hearing Unlimited

    Hearing Unlimited Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.