Complaints

This profile includes complaints for Metro Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metro Heating & Cooling

  972 Banksville Rd Pittsburgh, PA 15216-3005

  
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  Metro Heating & Cooling

  PO Box 307 Canonsburg, PA 15317-0307

  
• 

  Metro Heating & Cooling

  577 W Pike St Canonsburg, PA 15317-1088

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: March 28, 2025 Paid Metro: $1,936.96 Description of problem: Metro Heating was a company that installed my HVAC sysyem over 10 years ago and has maintained it since then. Upon hearing a disturbing noise from it, I called them to fix it. The problem was that I needed a new circulation pump. Their repairman (*****), after calling Metro's Office, gave me a cost to fix it of $1936.96. My ******** were shocked and ***** was unable to answer and was unable to answer some simple questions about the quote (e.g., What is the cost of the pump?). Being fearful about the safety of the system and trusting in Metro, we reluctantly agreed to proceed. Later (as detailed in the attached email of April 1 & April 10); we learned that the cost of the parts was approximately $213.95 versus the $997.96 that Metro charged, and that the labor cost charged of $840 was far beyond a more reasonable cost of $300 for 3 hours work. A person (*****) from Metro's Office called on April 3 to discuss. I told ***** my concerns and he said that he would see what he could do. I never heard from him or Metro again despite my emails of April 10 and April 28. Such price gouging and taking advantage of fear and anxiety (my wife and I are both in our 80s) is wrong and I hope that the Better Business Bureau can deal with it! I appreciate your attention to it!

  Business Response

  Date: 05/21/2025

  Thank you for taking the time to share your feedback with us. We understand that cost is an important factor when it comes to ************* and we always aim to provide our customers with the best possible value for their investment.
  Our pricing reflects the quality of work, certified expertise, and reliable equipment that goes into every service we perform. We use high-quality parts, ensure our technicians are highly trained, and strive to complete each job safely, efficiently, and to the highest standards.

  Unfortunately we are unable to provide a refund for the work that was agreed upon and provided.

  We understand that you have choices when it comes to selecting a service provider. We value and appreciate your business, and look forward to proving that we are the best choice for your HVAC needs.

  Sincerely,

  *** ******

  
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  May 24, 2025
  Unfortunately, the response by Metro is no response at all in that ****** did not
  address our complaint that:
  1. The cost to us of the work was price-gouging - - 3 times Metros cost for
  the parts and labor as well as the normal cost of such a repair;
  2. Our agreement for Metro to do the work was made under duress in that we
  were afraid about the safety of our system;
  3. Having been a customer for over 10 years, we believed that they were a
  company we could trust a trust that was betrayed.
  Certainly, such price gouging that exploits our trust in Metro and our fear is
  contrary to the basic principles of BETTER BUSINESS!
  

  ******* *******