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Business Profile

Home Care

Caring Heart Of Blue Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/13/2023, This company was responsible for caring for my uncle **** ****** and no one called nor showed up to work. **** is paralyzed and requires care 22hrs of the day! On this particular day **** was left unattended from 4pm-9am, the next day. I'm still unsure if anyone is at his place of residence, I called him this morning & I have-not received an answer, so now I will have to go do a welfare check. This is unacceptable, especially that this is not the first couple of times this has been done to him! He literally sat there alone for over 12hrs with no water, food, medication, or a clean body! I hate that companies take advantage of people in this way, we all will get old, would you want to be treated this way. no. And things can change for any of us at any given time, so you never know what you may need people for... So treat others you would want to be treated! Whos' fault would it have been if there was an emergency? What I'm trying to get at is that someone had a job to do & the fact that a customer was knowing left unattended, someone needs to be held responsible. This company needs to to take action so this never occurs again! Because believe me, if this is happening to my Uncle its happening to someone else's loved ones as well, & this issue needs to be fixed ASAP!

Caring Heart Of Blue Co. is NOT a BBB Accredited Business.

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