Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Electrician solicit work that he’s not certified to preform

  Business Response

  Date: 06/16/2023

  Response to Consumer Complaint Form [******* ***** ****************] 
  ***** ** ****** 
  Bureau of Consumer Protection 
  Harrisburg Office 
  15th Floor, Strawberry Square 
  Harrisburg, PA 17120 
  ************ 
  *************************** * ***************************** 
  

  S**********, Kevin C. 
  200 Santron Ave 
  Pittsburgh, PA 15210 
  ************ 
  ******************************* 
  
  REPSONSE TO COMPLAINT 
  My name is Kevin S********** and I operate the business of ‘S**********, Kevin C.’ My phone number is ************. The mailing address is 200 Santron Ave, Pittsburgh, PA 15210. My email address is *******************************. 
  I am registered as a Home Improvement Contractor in Pennsylvania and my registration is ********* I hold certifications as a Third-party Agency (TPA) to act as a construction code official in Pennsylvania in accordance with the UCC. My agency is ****** and my individual I.D. is *********. My certification category is ** *********** ********** *********** I am registered with both electrical utilities (******** ***** ******* * ***********) in my immediate region to perform service inspections; there are no unique identifiers or certification numbers, to the best of my knowledge, supplied by either utility to verify my registration with them. Additionally, I hold a Master Electrician’s License issued by the City of Pittsburgh, and my license number is **************. 
  Mr. ******* ***** first contacted me on April 29th, 2023 (Saturday) asking me to perform a service inspection for his electrical system that the Duquesne Light Company was requiring of him in order to reenergize his electrical service at ; power had been disconnected from the building for 12 months or greater, requiring that a registered and State-certified electrical inspector inspect the home for safety concerns revolving around general safety [if possible theft of copper wiring or equipment at abandoned properties cause a hazard concern when the property is reenergized; if rust or corrosion prevent proper operation of electrical apparatuses; if the grounding electrode system is complete and present; if any other UCC violations exist that otherwise jeopardize the safety of property and persons; etc.] Mr. ***** and I agreed that I would come to the property on Tuesday, May 2nd, 2023 at 1:00PM to perform a Uniform Construction Code inspection for the sum of $180.00 USD. ******* read and understood my damages liability waiver and contract form that he was required to sign in order for me to facilitate a UCC inspection on his address; Mr. ***** agreed to these terms by signing the contract form at his rental property at 734 Ohio Ave on 5/2/23 in my presence and issued me a personal check for the sum of $180.00. 
  Upon inspection, Mr. ***** was alerted that certain Code violations existed at his address and that he would be required to make repairs before a Wiring Approval is filed with the Duquesne Light Company – in other words, Mr. ***** needed to abate hazards at his home before the utility reenergizes his service. ******* was shown and explained the hazards that existed in-person on 5/2/23 when he and his apparent toddler son met me for the inspection. Each hazard was marked with non-marring/non-damaging red electrical tape and a thorough explanation given of why it is dangerous, plus how to fix it. Mr. ***** was also given a recap of the conversation and the hazards that needed fixed via text message on 5/2/23 during the inspection – so that he could have a digital record of what repairs he needed to make. 
  Mr. ***** was to fix an incorrectly sized circuit breaker (change 20-ampere circuit breaker to an ampacity of 15-amperes, as 14 AWG copper wire was the conductor in violation); replace an additional rusted 20-ampere screw-hole circuit breaker to a new or non-visibly-damaged circuit breaker (rust and corrosion can cause circuit breakers to fail to respond to overcurrent by not opening the circuit when required); tighten and/or remake water pipe ground clamps and add a bonding jumper via 8 AWG copper or 6 AWG aluminum conductor in order to bond both sides of the copper plumbing (both sides of the water meter). ******* was instructed in-person and in the same digital communication text message that once repairs were made, he could send photos to my phone number in order for a Wiring Approval to be sent to the Duquesne Light Company. 
  On 5/2/23 I made a mobile deposit of the personal check that ******* wrote to me into my bank account. A few days later I received notice in the mail that Mr. *****’s check did not clear due to a ‘Stop Payment Order’ he gave to his bank. Mr. ***** did not respond to me when I asked if he was okay or if there were problems or reason why he issued a Stop Payment Order. 
  In relation to the Complaint Form received from the Consumer Protection Bureau, the person who presented himself to me as ******* ***** on 5/2/23 was by my observation a Black male – on the Complaint Form the complainant identifies themselves as White (Not Hispanic/Latino.) 
  After further attempts to receive payment for my services rendered by presenting the returned check to Mr. *****’s issuing bank – which were not successful – and receiving no correspondence or correction from Mr. *****, I filed a criminal complaint/police report on May 28, 2023 with Sergeant ****** ****** of the ********* Police for the recommendation of charges of Check Fraud; Sergeant ****** additionally recommended charges of Theft of Services. Sergeant ****** received copies on 5/28/23 of Mr. ***** and I’s contract form, original check, returned check with Stop Payment Order explanation, and my certification to act as a Construction Code Official issued by the PA Department of Labor and Industry. Currently (as of 6/2/23), charges are pending. Sergeant ****** asked Mr. ***** via telephone on 5/28/23 to pay for the services he received, and Mr. ***** indicated he would refuse to do so. 
  In my opinion, Mr. ***** did not act or conduct himself in good faith and intended and attempted to, and furthermore – did – receive services by way of deception by issuing a personal check to my business that ******* never intended to pay for. 
  Please see other attached documents in addition to these pages in the Response to Complaint Form. 
  I work hard to make a living, follow all the rules required of me, and pay my taxes. I care for the safety of property and persons and I don’t want to see or be responsible for anyone getting hurt by being exposed to unsafe conditions. I do not understand how the criminal complaint process works, but I would not like to see Mr. *****’s life inconvenienced or his reputation tarnished for something he could resolve by simply paying the debts he rightfully owes – I continue to be of the intention that all criminal complaints I’ve placed against Mr. ***** be dropped/forgiven if he simply makes good on the money he owes to me. 
  Sergeant ****** may be reached at ************ or *************************.