We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Four Points Sheraton Pittsburgh Airport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

This profile includes complaints for Four Points Sheraton Pittsburgh Airport's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Four Points Sheraton Pittsburgh Airport has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stayed 9/16/22-9/17/22, paid $101.60. Room 325. 3:30am daughter wakes up with bug on her. We find bugs on the bed, bathroom floor and tub, and in the night stand. Discovered that when we saw a big one crawl in it. We immediately pack our stuff and leave. I go to front desk, gentlemen tells me to put the key cards in the box on the desk. I told him I want refunded, tells me no. Call Manager later. Manager tells me no. Gave me GM's email. I email him and he tells me the pictures I sent are not from his hotel in Pittsburgh. I email him the pictures with the location on them showing the hotel in Pittsburgh. I also tell him that 2 gentlemen got in the elevator when we did and said they were going down to ask for a new room because there was blood spots on their sheets. I showed him the pictures I just took and they were not impressed either. I'm still being told no. I want a refund and want that hotel inspected. I am attaching pictures. Thank you.

      Also, not sure why it's saying 4 Points Sheridan 1 Industry Lane, Pittsburgh because it's https://www.*************************************************************************************************** that is 1 Industry Lane.

      Business Response

      Date: 09/27/2022

      The guest has to contact her third party booking agent to get the refund, we will process the refund once the third party agent contacts us

    Four Points Sheraton Pittsburgh Airport is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.