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Business Profile

Internet Services

Balloonatics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered balloons for an event, placing the order a few weeks prior. Upon the date of delivery, the company was over an hour late even though we had a very firm deadline that was communicated in advance. After 1.5 hours of waiting and limited answers from the company, we asked for a refund as it did not look like they would be arriving and it was well past the deadline. I waited a few days and did not hear back from the company and did not receive a refund. I check my statement and was charged 4x the amount the receipt was for. The services were supposed to be for around $250, but my card was charged twice: once for $550 and once for $551. I emailed them and received a response that they would work to resolve it. Another week past and I followed back up and received no answer. I called them twice and have not received a call back, but that charges are still on my account with no explanation on why it was 4x the amount discussed. I have filed a dispute with my credit card company, which I am currently waiting to hear back from. I have the receipt and call logs/emails if needed.

  • Initial Complaint

    Date:07/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WARNIG!!!! I have been ordering from Traci (the OWNER) since we moved to Pittsburgh. You would think loyalty alone would have fixed this situation. Balloonatics messed up my order in every way possible, being the only décor I had for my sons COLLEGE GRADUATION party in June, the party was ruined. She didn't return texts or calls and refused to refund my money, $420+ for 3 small center pieces and 2 small towers, OUTRAGEOUS! I received these laughable balloons the night before the party. I called all over Pittsburgh to get new décor and or balloons and could get nothing because of time constraints. NEVER EVER USE THESE PEOPLE! I have photos attached. No. 1 being what I ordered, No. 2 what I received!

Balloonatics is NOT a BBB Accredited Business.

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