Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 17, 2022, the company came and started breaking down the wall, there was no problem at that time. They had the sand lined up on the side of my house and the bricks piled up and leaning against by bushes. I will notice the bricks leaning against the bushes in front of my house. The next day I spoke with one of the workers. The worker said, “I don’t speak English” so he went into the truck and got his phone and open translation app to understand what I’m saying, and I understand what he’s saying. He said his son will be here tomorrow who speaks English. I walk up to the truck and spoke with the owner/son and expressed my concerns about my yard and the unsatisfactory job they have done so far. The owner stated what concerns do you have, he got out the truck and I showed him all the cracks in my sidewalk that they caused, all the rocks in the grass from the neighbor’s yard ask him about the clean-up of the sand lined up on the side of my house, the bricks leaning against my bushes, and you have a tarp full of dirt/bricks on my grass that been there for days and I asked you to get that up, you are killing the grass. I stated to him if I knew you all was going to do all this, I wouldn’t give you all permission to use my yard. The owner/son assure me that he will remove the rocks out my grass, clean-up the leftover sand, cement the cracks in the sidewalk and repair the grass by putting grass seeds and hay down. I had to leave for work, and they were still working. When I came home, I notice they cemented some of the cracks and filled the rest of the cracks with sand which I didn’t like. 55 days later there hardly any grass growing in the front yard where the new wall they put up and the backyard there’s a different type of grass growing and bald patches areas where the new wall they put up. Very unprofessional as a company that specialized in lawn care. Enclosed pictures.