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Business Profile

Laser Hair Removal

Aesthetic Skin & Laser Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $1,800 on keralase treatments that was getting me 6 months of treatments to help grow my hair back not only did I not grow any hair back at all including peach fuzz my hair actually got thinner during that 6 months according to people who know me and the girl that cuts my hair

    Business Response

    Date: 07/31/2024

    We contacted the patient to schedule a consultation with our doctor, and after discussing with the doctor today, we reached out immediately. The patient has not complied with the recommended products advised by two different aestheticians. These products are crucial for achieving optimal results with the treatment.

    The patient signed a consent form acknowledging that no guarantees are given regarding the results of any services or treatments. It was emphasized that while we strive for excellent outcomes, the patient's adherence to the recommended treatments is essential for achieving the best possible results.

    We have adhered to all guidelines set by our doctor. If a patient chooses not to comply with these recommendations, unfortunately, the results may not meet expectations.
    We always respond to our patients with respect and honesty, ensuring they are fully informed about the importance of following recommended protocols for achieving optimal results.

    Customer Answer

    Date: 07/31/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,



    ***** ***

Aesthetic Skin & Laser Center is NOT a BBB Accredited Business.

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