We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Liquor Store

Fine Wine & Good Spirits Premium Collection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been to this location a few time & for some reason the cashiers at the front have been giving a ruff time antagonizing me harassing me staring at me acting as if they can’t understand what I’m saying in my opinion I think it because of guy who used to work at the rite aid location downtown and me and him had words back in 2019 we haven’t had any issues since he’s been at the wine & spirits downtown but the other employees have been giving me a ruff time when I arrived on 5/5/23 soon as i walked in the location an employee with the name tag Angie H quoted he’s back I gave no response I was with one other person and when we approached the counter she said something under her breath which I couldn’t make out when I asked what she said she replied with a loud tone & nasty attitude screaming next in line as I approached the counter 3 cashier where just staring at me with mean mugs on there face and it’s been like that ever since I’ve been shopping at that location I gave no response when i steeped to the counter she stated that we both have to provide proof of Identification before MY purchase which has never happened and when they do ask for I’d which they rarely do it’s after I ask for the merchandise We complied anyways as I was telling her what I wanted I was still being stared down as if there was an issue so I finally asked stating what’s the issue ever time I come in here I get a ruff time y’all are antagonizing & harassing me every time I come In this location the 3 women all began to start yelling I couldn’t make out what each was saying at the same time it was loud and disrespectful cussing and making smart remarks the lady finally said did I want the stuff or not and I stated did she want to sell it cause I can happily go to another location she said she would continue the purchase as I’m goin in my Walter for the money 2 of the cashier are still yelling talking disrespectful I placed a 5 dollar bill on the counter and it slipped off to the floor this is all on camera she proceeded to pick it up and made seem like I threw at her or something and told me she wasn’t serving me anymore I said cool y’all aren’t the only wine & spirits in America as I’m leaving I’m still be disrespected cussed at and antagonized and security guard approached and said leave gave him no response as he claiming to escort me out there still taking I dropped the f bomb to them then the security guard for allied security start talking disrespectful I told he can come out side like a man he the stated to act as if he was rescuing for something then went back in the building

Fine Wine & Good Spirits Premium Collection is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.