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Business Profile

Medical Supplies

CHC Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

This profile includes complaints for CHC Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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CHC Solutions has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CHC solutions is billing me for supplies that apparently was contracted through Oschner Home health. They are sending me a bill for this supplies. I have called and also tried to input the correct insurance company name online. But it seems that unless you are paying online the rest of the options dont work. This company seemed like a scam.

      Business Response

      Date: 01/28/2025

      The original insurance which was ****************** was correctly billed. ****************** processed the payment to the patient (sent her a check and they confirmed that the check was cashed). The bill that she received was for the same amount that we billed. Therefore, she received the cash that was due us. This is a typical occurrence when services are provided on a non-assigned basis. The patient gets the money and then they are supposed to pay the provider. Continuum, LLC is licensed, accredited and insured and is certainly not a scam company.

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/31/2024 I ordered ************ pads via my foot doctors office who uses CHC Solutions/Continuum, LLC. They charged $208.20 for one box of 10 pads. I found online the exact product and quantity for $13.95. This is extreme price gouging. The invoice was received on 9/23/2024. In the meantime, my doctor order another box for me in August. At this point I did not know the cost, but was extremely shocked when I found out in September. So I owed a total of $416.40, which I paid. When I researched and found the pads online for $13.95 I called the phone number, ************. She kept saying that she only works there. I asked to speak to someone higher up. She said that would be the owner and it will be impossible to contact him.

      Business Response

      Date: 09/26/2024

      CHC Solutions/Continuum Response:

      Your medical product has been provided by a licensed Home Medical Equipment Provider. Our customers and patients may be able to find a cheaper product on-line or in a discount venue. However, when CHC Solutions receives a prescription, signed by a physician, our customer service personnel are trained to identify the correct item that the physician is requesting based on diagnosis and treatment ******** addition to having expertly trained customer service the company is licensed, insured and accredited. All items are warranted against defect. Most items provided to our patients/customers are billed to their insurance. The insurance contracts that we hold determine the reimbursement we receive and the customers insurance plan determines the deductible and co-pay. Our team that processes these claims does so in a manner to avoid undue charges to the beneficiary. Receiving a medical product from a qualified company does not compare to ordering discount items on-line.   

      The deductible for this patient's insurance was $4000. Part of it was met at the original date of service, but not all of it. Insurance requires that if a deductible has not been met then we are required to bill that as per the patient responsibility. And the insurer sets the reimbursement cost. *** and other providers do not. 

      We are researching our call records to determine the nature of the call referenced in the complaint.  *********** goal is always to provide a courteous and professional interaction with all of our clients.  We apologize if we did not live up to that expectation.  

    • Initial Complaint

      Date:02/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/22/22 I received a back brace from Dr. Jacob S**** and was billed by CHC Solutions @ PO Box 645703 Pittsburgh PA 15264 800 220-5262 .for $152.29. On 8/2/22 I spoke with Chrystal and made payment arrangements to pay $76.15. I Paid $76.15 on 8/3/22 ****** ***. and again on 8/24/22 $76.14 ***** * ***. In the mean time I got another bill from CHC Solutions for $76.14. I paid that also $76.14 ***** * *** on 9/8/22. On January 27,2023 I discovered that I had overpaid my account by $76.14. I called CHC and spoke with Latisha who said she could see I overpaid and would issue me a refund. As of 2/13/23 I have not received any refund. Again called CHC and was advised that refund was never requested. Carrie at CHC advised me she would request an immediate refund and that she would refer me to her A/R supervisor (Carrie) at *****. Carrie never answered so I left a message. Question #1. Why was a refund not issued in September? #2 Why was a refund not requested in January '22 when I brought their attention to this matter? If I had owed THEM the $ I am sure in 6 months they would have added a late charge or interest to my account. #3 WHY on 2/13/23 am I STILL WAITING for my refund? {I am a 75 year old widow on social security. I pay my bills! as proven by my credit rating of 786!!!! I would however like to afford to buy groceries} Please submit my complaint as this treatment is very unprofessional and negligent.

      Business Response

      Date: 03/14/2023

      Re: ********* ** ******** 


      I am writing on behalf of CHC Solutions to respond to the complaint filed by L**** ******* on 2/13/2023. *** ******* overpaid her invoice by $76.15. The refund of $76.15 was issued on ***** ****** ***** and mailed to *** ******* on 2/20/2022. 


      The CHC Solutions employee who took *** ******** call on 1/27/2023, did not follow our operations protocols for prioritizing refunds. The employee was reprimanded and retrained. Processing overpayments and refunds promptly is an item in our employee training. The manager who failed to return the voicemail was also reprimanded and retrained. I apologize for the delay in *** ******* refund and the lack of communication for the voicemail to supervisor that was unreturned. 

       

      Regards, 

      Tara D***** 
      Sr. Director of Reimbursement [email protected] 

      *** ***** ******* 
      *** ***** ** 
      ************ ** ***** 


    CHC Solutions is NOT a BBB Accredited Business.

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