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Business Profile

Medical Supplies

Medical Monks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product called blast X that was not sent to me instead I was sent a product that is called Manuka pli. They will notvsend the correct product or refund me my product . I would like my product blast X sent to me so I can take care of my wound.

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 specialty surgical dressings. Both dressings were needed at the same time. There was no indication that either dressing was back ordered. Without my approval they partial shipped only one dressing which was useless without the other dressing. When I requested return and refund they agreed. However, when the dressing was promptly returned they then claimed it was expired and refuse to honor the refund. Why would they ship dressing so near expiration? And they delayed response to return a full week.

  • Initial Complaint

    Date:04/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed Order #: ******* on 4-2-2024. I received an email On 4-5-24 saying "Thank you very much for your Medical Monks order! We are writing to let you know about a delay in your shipment. Unfortunately, some or all of the items you ordered are temporarily out of stock." It shouldn't have been listed for sale if it were not in stock. I have tried twice now, to cancel the order and they will not respond. They also have the wrong item listed for my purchase. I ordered the quarter strength, not the half strength. As I told them, I do not have enough to wait and had to order from somebody else. I do not need this order. I want it cancelled.

    Business Response

    Date: 04/09/2024

    Hello ***,

    Thank you for your feedback and we're very sorry for the issues that you encountered.  That's not a typical experience for our customers and we certainly want to do what we can to make this right for you. A member of our Support team cancelled the order internally, but forgot to process the cancellation that provides you, the customer, with the appropriate refund.  This should never happen, but it was an honest mistake.  The staff member has now cancelled the order properly and you will receive an email notification confirming as much.  They should also be reaching out to you personally to see if anything else can be done.

    I hope that this has sufficiently resolved this matter in your mind.  I apologize for the inconvenience this has caused.  Please know that upon learning of this issue, we worked quickly to make it right.

     

    Regards,

    Dane

    Medical Monks Manager

    Customer Answer

    Date: 04/09/2024

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *****

  • Initial Complaint

    Date:04/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a email for a product at a reduced rate due to said product expiring in May. The email listed a Hycol Gel at $19.99/10oz tube. When inquiring about said product on their online chat said it was a 10 gram tube. I stated that they advertised said product sent out the email and wanted them to honor what it stated. They apologized and offered a 10% discount which I did not want. I want what was advertised or the equivalent there of. Thanks!

    Business Response

    Date: 04/24/2023

    To whom it may concern,

    We don't dispute that the advertisement included the wrong information.  It was a mistake we made and we're quite sorry for that.  But this was not a malicious action by any means, and I don't think any reasonable person would see it as such. It was simply an honest mistake made by a Junior marketer on our staff.  And not one other previous customer, of the nearly 200 people who received this email, made this same complaint.  

    The email promotion was sent to previous purchasers of the product as a value-added service, to inform them that we were offering a great discount on expiring product that they've already purchased before.  It's important to consider that these customer all had an order history with this product on it, and so would know that it wasn't offered in a 10oz tube, but a 10g tube.  In fact, the customer who filed the complaint has purchased this before from us.

    We create and send 4-7 new emails each month, and so we've have a very good history of providing valuable information in all promotional campaigns we introduce our customer base to.

    I think the consideration for you to make is if this was a deceptive marketing practice, or simply a mistake in entering in a product's unit of measure.  I don't think it's fair for a customer to hold us accountable for this.

    We would be happy to provide the customer with two free tubes to show our contrition in this matter.  

     

    Thank you for your time in hearing me out.

     

    Customer Answer

    Date: 04/24/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



     

    Regards,


    ******* *******

Medical Monks is NOT a BBB Accredited Business.

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