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Business Profile

Mental Health Services

Isaly Counseling Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Isaly Counseling Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Isaly Counseling Associates has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Isaly Psychological Services incorrectly billed me and Highmark insurance for services. They have begrudgingly refunded the balance some services but not all. They are very inconsistent with their billing practices.

      Business Response

      Date: 06/18/2022

      The client did not provide up to date insurance at time of service.  Once provided, claims were processed through our electronic system connecting directly to clients insurance company.  We cannot control the speed to which insurance companies process claims.  We spoke with client's wife repeatedly to update her on status.  When claims were processed by insurance company, and funds were received by our company (which also happen electronically directly from insurer) refunds of any balances due to client were processed as each date of service was processed. Client's wife was kept abreast of these claims.  We did not "begrudgingly" make refunds but could only proffer them once the correct insurance was processed and any payment on account received.  All refunds for insurance payments received were refunded to client timely and currently client has a balance due to Isaly Counseling.

      Attached is client's intake paperwork which demonstrates a different insurance and includes an attestation that it is client's responsibility to provide accurate insurance information and that if any claims are denied in whole or in part that client is responsible for payment.

      Thank you

      Isaly Counseling

    Isaly Counseling Associates is NOT a BBB Accredited Business.

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