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Business Profile

Music Instrument Store

Volkwein Music

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting a violin from my daughter since she’s been in the fourth grade. She is going to college. We went into Volkweins today to return her rental and buy a violin. She was to have the money to buy the violin because we have been renting for so long and from the promise by them that money would accumulate each month toward rental of a violin. The lady said we needed to fill out some for that came to the house at some point during the years and now only have half of the money we would have toward a violin. We have 741 and should have had around 1400-1500 she stated. I left because I was not handing them another 500 when we earned that amount for the amount of rental time. I don’t want this to happen to someone else and feel that this was a scam.

    Business Response

    Date: 08/19/2023

    I am very sorry to hear of your poor experience with our rental conversion process. Please feel free to contact me directly so that we can correct this for you. I can be reached at 412-788-5900 x617.

    Thank you

    Customer Answer

    Date: 08/26/2023

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** ******

Volkwein Music is NOT a BBB Accredited Business.

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