Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have 2010 mini ****** S r56 N14 Engine ,On July 26, 2016, a federal judge granted final approval of **** $30 million Mini ****** class action settlement for *** car engine due to a timing chain defect.!! than this 2010 mini ****** s r56 timing chain ( under class action settelment warranty) replaced in mini of pittsburgh service (47K Miles was on it ) in 2017 . my car oil tempereture pressure light came on oct/09/2024 .(after 7 years now 79k miles on it ) i drove car to directyl mini of pittsburgh service than i left it. they called me next day and my car has bad engine timing and making internal damage in engine.!! they also told me they can't do nothing because cost more than $10k for new engine.!! my question is mini of pittsburgh changed defective timing chain with new one .. mini of pittsburgh service changed and SET the timing chain 2017 !! after 32K Miles engine started problem.. they are explaining me BAD TIMING but mini of pittsburgh service did installed and set the timing chain !! mini of pittsburgh should take this repair cost not me because they replaced the timin chain after ...thank you ..i added some service documents

  Business Response

  Date: 10/19/2024

  Thank you for bringing your concerns to our attention. We have carefully reviewed the vehicle's service history with our service manager, JT, and would like to provide further clarification regarding your 2010 Mini ****** S.
  Upon review, we found that your vehicle has never had the timing chains replacedneither as a customer pay repair nor under any warranty or recall campaign at Mini of Pittsburgh. However, on November 2, 2012, with ***** miles on the vehicle, we did replace the timing chain tensioner under warranty due to a reported engine rattle noise. This repair was done correctly and addressed the issue at the time.
  There was a Timing Chain Warranty Extension (SIM 01-07-16), which extended coverage for 7 years or ******* miles. However, as of 2017, when you brought your vehicle to us, it was outside the warranty period.
  It's important to address that a faulty timing chain alone would not cause metal to appear in the engine oil. Typically, if there were an issue with the timing chain, it would trigger a check engine light before any internal engine damage occurredunless that warning was ignored. Instead, oil-related issues, such as leaks or lack of regular oil changes, can lead to low oil pressure and oil starvation, which would prevent the timing chain tensioner from maintaining proper tension, potentially leading to internal damage.
  We have also found that, over the life of the vehicle, there have been several recommended repairs, including oil leak repairs, which were declined during various service visits. Prolonged low oil levels and lack of regular maintenance are known contributors to engine damage, including the issues your vehicle is currently facing.
  While we fully understand the frustration this situation has caused, the current state of the engine appears to be linked to a combination of factors, including the vehicle's maintenance history, rather than the timing chain tensioner replacement performed in 2012.
  If you would like to discuss this matter further or explore possible repair options, please dont hesitate to reach out to us directly. We are here to assist in any way we can.
  Sincerely,
  ***** *****
  General Sales Manager
  BMW of Pittsburgh | MINI of Pittsburgh
  ************
  **********************************************

  Customer Answer

  Date: 10/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is the paperwork timing chain replaced from mini of pittsburgh service 2017 ; i don't know what they did it to car !!  that's the proof paperwork  so somebody not telling the truth , i believe that should be under warranty ...car made only 32K MILE  ..  i need a car , but sitting in parking lot for somebodys mistake.. Problem still existing . I want a repair under warranty or i will contact with my attorney.. Thank you..
  

  
  

   Regards,
  
  ***** ******

  Business Response

  Date: 11/27/2024

  My apologies for allowing this to linger.

  I spoke to my Warranty Administrator on this issue. His response was actually simpler than anything else.
  

  As for the claim that we should be held responsible for repairs that occurred in 2017,  if we repaired/replaced timing chain in 2017 then the warranty period on that part would have expired 2 years from the date in which the part was installed.  So in this case the parts warranty would be expired and the repairs are considered the clients responsibility.

  
  

  Customer Answer

  Date: 11/28/2024

  Better Business Bureau:
  
  

  I m not talking with '' IF ''    I HAVE REAL DOCUMENTS FOR timing chain replacement in mini of pittsburgh service 2017 , my concern is how it possible 2010 mini ****** engine second time out of timing and engine is dead . this is not fuse in car easy replace again .Mini of pittsburgh service saying they are giving 2 years warranty ''IF '' THEY CHANGED Timing chain in mini of pittsburgh service..!!  but already this car made 32 K miles in 7 years  after timing chain replaced..(that's mean  4571k miles every year} . my questions to mini of pittsburgh ,    ''IF '' mini of pittsburgh installed  timing chain in mini of pittsburgh service   -1-  '' IF '' they installed defective parts -2- ''IF '' mini of pittsburgh SET ENGINE timing wrong..!! can we still talk 2 years warranty??..      i added documents on file .. thank you..
  
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:10/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them on June 24th 2023, They have yet to transfer the title or provide me the registration for the car. They do not follow up when they claim they will and every time i go to the dealer I get a different story as to why they don't have it. At this point i am worried they sold me a stollen car

  Business Response

  Date: 10/31/2023

  
  For this transaction with ******* ******, even though the delay was caused by failures outside of organization, we decided to reverse the whole deal and give ******* his money back.

  Customer Answer

  Date: 10/31/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******