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Business Profile

Online Retailer

Daorni Is

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on October 9 2023 and it is now November 18, 2023 with no product in hand. I have emailed the service department several times and the response was it takes 8-15 days to ship, it's been over a month. I tried to email again and am no longer getting a response so tried a different email and it's an insufficient email. There is no contact phone number to be able to talk to a live person. This company needs to be shut down immediately before they scam anyone else out of their hard earned money.

  • Initial Complaint

    Date:10/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order some babybliss hair clippers on September 24 2023 for $81.20 and research the company because I never herd of having a tracking number with no destination to pick it up from a hub once it arrives plus it's over due past the do date to receive my clippers so I reached out to them with no response all I have is a email from a Alexia Wat saying nothing of my order and the bogus shipping company called EURINEXPESS the tracking information I have ************** hope this may give you more insight on this matter cause it a serious issue...

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made 9/20/2023 for two Fisher Price 12 volt ride on toy batteries . Amount charged to my card is $76.40 . Received confirmation from Daorniis for the order-Order number *********** . Item for sale has been taken off listing and the company does not answer any attempt to contact them . Item was also listed with free shipping if over 50 dollars .

  • Initial Complaint

    Date:09/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After placing an order for a swing set for our grandson’s birthday, we have never heard another thing from this company. No product, no shipping updates, nothing.

    Dear {customer.first_name}, Thank you for your purchase from daorni.com.

    You are receiving this email because of an order you placed on our store. The following is your order detail:

    Order Number: #**********

    Date Ordered: Monday 17th July 2023 15:46:04,

    Order Total: 65.99USD

    Order Detail:



    1xKiriner Swing Set for Backyard with Soccer Net 440lbs Swing Set with Metal A-Frame Outdoor Swing Set with 1 Saucer Swing Seat 1 Swings

    URL: daorni.com

    Shipping Address:

    Rhodelia,KY, US, 40161

    Telephone:

    We are now holding promotions, so there are so many orders, we will arrange the shipping according to the order of payment time, usually need 3-5 working days time to arrange your goods, we will send you another email with tracking number as soon as ship out, if you want to cancel the order during this period, please let us know in the first time, we can refund immediatly you if your order not ship out, any question welcome to reply on this email. we promise will give you best quality and service. wish you happy shopping, thank you.

    Customer Service: 7x24 hrs a day E-mail Support.


    Best Regards

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email my order was processing. and the money was taken out of my credit card account way back in May 2023. I have been trying to contact them. It says to reply to this email. If you have any questions I never received any tracking information for my order of this handtruck but they took my money. I have been trying to get in contact with him for a long time. I’d really like my money back since they never sent this item.

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a 40 volt Kobalt battery. On July 17 2023. Did receive a email thanking me for my order. With a order number **********, dated July 28, 2023, Status Processing, order amount $64.50. payment method was left blank. shipping was free over $50. Just happen to take a picture of this and then it just disappeared. Then when it showed up on my bank statement it showed that it was for some kind of watch. So at this time disputed the charge. They are also looking into it. However thought I should go one step farther and let the Better Business Bureau know. They should be shut down. Would like my money back. If it hadn’t been for checking my back statement would of thought it was was a ok company.

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dog kennel from Daornis, on July 1 .2023. They charged my card, and gave me a tracking number *************. I was able to track the package all the way to Fayetteville, and then it said delivered and signed for. I never recieved it. Now i cant contact anyone and i dont even know the shipping companies name. I want a refund of my 52.00 dollars that was charged to my card.

  • Initial Complaint

    Date:07/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a baby bed for $51.00 they are saying that my bed was delivered and signed for but I didn't receive anything nor did I sign for it . I would like my money back. ************* this is the tracking number. Please help I am on disability.

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I ordered a pole for 33.90 which it's nothing but its the principle of people taking advantage find a real job its not ok to steal from people I would like a refund please and thank you.

  • Initial Complaint

    Date:06/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 25 2023 Bought a scooter for $64.90 They have not got back me after 3 emails I want my money or the scooter at full price

Daorni Is is NOT a BBB Accredited Business.

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