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Business Profile

Online Retailer

JST WRK Energy LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i placed a order ORDER (*******) for energy drinks from this company jstwrk on around march 19th . i paid extra for insurance in case the order arrived damaged , this order totaled just under 50 pounds and was placed into one box and each side of the box had only 1 piece of tape . this is not enough tape for a box that weighs almost 50 pounds . i was very unhappy with the way this was sent to me . also in the box the product had very little to no protection what so ever . so the product moved around freely during shipment causing the cans to get damaged . i was told i had to send pictures of the box and damaged product in order for them to come up with a resolution . i had no idea i had to save the box and cans and take pictures of them . i had already cut up the box and threw away the damaged sticky cans . if they required pictures they should mention that to the customer when the customer pays for the insurance. im very unhapppy with this . i am requesting a refund for the 4 damaged cans or please send me new ones .

JST WRK Energy LLC is NOT a BBB Accredited Business.

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