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Business Profile

Online Retailer

NJShop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ******* hot tub order # *************** on 7-27-23 paid with my bank card which was charged they said product was shipped on 7-28-23 tracking #ASO25399345 cn no customer number to call so I sent email to *********************** 4 emails I sent 8-19-23 thru 9-01- 23 no response from NJS HOP be nice to get the tub tub or my money back thank u 9-

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/20/2023 I ordered a rechargeable lawn mower battery from NJShop for $49.99. The battery still has not arrived and the status is "Shipped". NJShop does not provide a customer service phone number and DOES NOT RESPOND to multiple email requests for status of the order. The order number is **************** and, according to their email, can be tracked at ****************************************************************************** (where it shows as "Shipped"). It has been almost 3 months and I would like a refund or at least a reply and explanation. The online business URL is *********************************. Thank you!

  • Initial Complaint

    Date:09/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item on Aug 31, 2023 for the amount of $49.99 . I have not received the item and have been unsuccessful in contacting them. According to the tracking number the item was delivered and signed for on Sept 21st. I haven't received or signed for the item.

NJShop is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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