We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Shoe MGK

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Christine A

    Date: 01/01/2024

    Christine A

    Date: 01/01/2024

    WARN YOUR CHILDREN ABOUT THESE TYPES. This review is based on my experience in ********* ********* within the ***************** kiosk. Their sales strategy is high pressure; targeting of the **** (teens and youth); and no returns method. My twenty year old son seemed to fall prey to this co-owners version of high pressure sales which were the method of choice to sell this product. They are the kind of business that lures you in by offering a free service to sample the effectiveness of the product. They seek to hard sell you to buy said OVERPRICED product and simultaneously promote the mentality that you are getting a great deal by them only charging this excessive price for shoe cleaning cream. This is a platform similar to a used car salesman. Parenting fail as I forgot this platform of con in my training. As I approached the kiosk to confront I realized he was already in a heated debate with another parent that also felt he had preyed on their young adult. So I doubt we are some anomaly that he has encountered. He clearly had a strategy to handle this exact situation so its not a surprise. When he pointed to the sign no returns posted (the only real truth point) I realized that this was a learning moment for my son. You have to read the fine print as they say. This man/co owner (as he kept referring to himself) is a classic example of a legalized con artist. He was not just a salesman when his authority was challenged and he strongly pushed the fact that he was the co-owner. Then when we challenged the legitimacy of the sale he protested that it wasnt in his power to refund even if he wanted to because he wasnt given that power. Umm thats not co-ownership. Again, thats a prevalent strategy of a certain kind of sales and is deceptive and a con but legal. Good reminder to not trust quickly and though its a valuable ****** for my son, this place is in line with the strategies of the stereotypical used car salesman and should NOT BE TRUSTED.

    Shoe MGK

    Date: 01/04/2024

    Hello,Thank you for bringing this to our attention. We at Shoe MGK are committed to providing a positive experience for all our customers, and we're truly sorry to hear that your son's experience at the ***************** kiosk did not meet this standard. We want to assure you that high-pressure sales tactics are not in line with our values. As a result of your feedback, we have decided to terminate our contract with the current operator at this location and are in the process of replacing them with an operator who aligns more closely with our company policies and standards.We'd like to clarify that while we are the wholesale manufacturer and distributor of Shoe MGK products, each kiosk is independently owned and operated. This includes individual policies on pricing and returns. Customer feedback is invaluable to us. As a gesture of our commitment to customer satisfaction, we invite you to contact us directly at *********************************** Our customer service team will be happy to process a refund for your son's order and assist you with any further concerns.Thank you for your understanding, and we hope to resolve this issue to your satisfaction.

Shoe MGK is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.