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Business Profile

Optometrist

Lappen Eye Care - Pittsburgh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Lappen Eye Care - Pittsburgh's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lappen Eye Care - Pittsburgh has 5 locations, listed below.

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    • Lappen Eye Care - Pittsburgh

      4048 Beechwood Blvd Pittsburgh, PA 15217

    • Lappen Eye Care - Pittsburgh

      1821 Jefferson St. Greensburg, PA 15601

    • Lappen Eye Care - Pittsburgh

      2639 Brownsville Rd Pittsburgh, PA 15227-2005

    • Lappen Eye Care - Pittsburgh

      3055 Washington Rd Ste 304 McMurray, PA 15317-3279

    • Lappen Eye Care - Pittsburgh

      3402 Washington Rd, #304 McMurray, PA 15317

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi ******* ******** Return to lap and eye care for the second time due to their outstanding accomplishments at my first visit. I ordered my glasses on October 18, 2024 and I still have not received a valid prescription pair of glasses to further explain weapon eyecare took over a month to provide me with a pair of glasses That they decided to change the prescription without telling me the lab substituted the lens to a lesser quality lens and tried to pass it off as if I would not notice Ive been wearing glasses since I was less than one year old. I have been living in pain and suffering for over a month and a half with broken glasses due to lap and eye cares, lack of ability to manage their business and take care of their customers Upon reaching out after a month and two ***** ******* was finally able to get the ******** branch to send them back to the lab again to make them appropriately almost 2 months out now and I still do not have my $480 glasses but if you count insurance money, they received $723 from my single pair of glasses and I have been waiting almost 2 months for a single pair of glasses Ive reached out to ****** eyecare asking for compensation for the extremely long delay and I am being ignored. I reached out to lap in eye care today was told a manager would call me. This manager never called me. Then I called back and was told **** lappen was going to call me back and again was ignored at this point I am questioning the ethics of the business and why they would alter my prescription without informing me as well as charge me for higher quality lenses while passing off cheaper high index lenses that were loose inside of the frame bulging from the plastic and looked atrocious didnt even clean the lenses Im unaware of why this business is not cooperating. Ive been nothing but respectful I need assistance on this matter would like to receive compensation in the form of a discount, such as 50% off for the absurd, weight and unethical practices.

    • Initial Complaint

      Date:08/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this business to get an eye examination and contact lenses in April of 2024 They made adjustments to my prescription which didn't work and changed me back to my original prescription took my order for contact lenses on 6/172024 told me that I would get my order in one week and I have not received it or heard anything from them yet.

    Lappen Eye Care - Pittsburgh is NOT a BBB Accredited Business.

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