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Business Profile

Parking Facilities

Public Parking Authority of Pittsburgh

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Public Parking Authority of Pittsburgh has a somewhat good app (when hackers don’t penetrate and steal our information) called Go Mobile PGH which used to be a convenient tool to pay for parking without resorting to running to the parking meter whenever the time was about to expire. Until recently all went well, then all of sudden the app removed my bank card which was saved for payment. Conveniently left my old expired cards on the app. When I went to update, the only mobile payment accepted is now PayPal. In what society is this acceptable? I have received a $25 ticket because I was unable to recover my PayPal account info to setup, and did not have coins at that time. Low and behold, the citation payment website will welcome payments with my debit card. How convenient for them to not allow me to pay the parking meter with my debit card but will accept it for payment of a higher fine. This is disingenuous and a bad faith business practice that has to be reported.

    Business Response

    Date: 11/16/2022

    November 10, 2022 

    ******* ***** 
    Better Business Bureau 
    520 E. Main Street, Suite 100 Carnegie, PA 15106 

    RE: ID#******** 

    Dear Ms. *****, 
    This letter is in response to your letter of 11/5/22 regarding ID# ******** in which a customer stated he was unable to pay for a parking session using the Go Mobile Pgh app. 

    Please be advised that Go Mobile Pgh is an app powered by ParkMobile Inc., an approved vendor of the Pittsburgh Parking Authority. Customers establish their account with ParkMobile directly and not through the Pittsburgh Parking Authority. ParkMobile obtains and houses the necessary customer information including credit card numbers. At no point does the Pittsburgh Parking Authority store, update, edit or remove any information within this app. 

    Since the Pittsburgh Parking Authority was not involved in the removal of the customers banking information I cannot comment on what actually transpired in this case. My recommendation would be that the customer reach out to ParkMobile directly at 1-******* **** to review their account and make the necessary updates needed to allow continued use of app. 

    I can confirm however that ParkMobile does not limit payment sources to PayPal only. Customers have the option through ParkMobile of paying using all major credit cards. 

    If the customer believes that the ticket they received was in error, they have the option of scheduling a hearing to dispute it by calling the Pittsburgh Parking Court at ###-###-#### or on-line at www.pittsburghparking.com. 

    Sincerely, 

     

    Sand A******* 
    David Onorato, CAPP 
    Executive Director 


Public Parking Authority of Pittsburgh is NOT a BBB Accredited Business.

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