Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pulled in to park at short term parking at Pittsburgh International Airport. This lot is run by a company by the name of LAZ Parking. The short term parking lot was full, and I drove around on all the levels and both sides of the surface parking lot as well. No spots were available. So I approached the exit and inserted my ticket and asked for assistance. The person from the parking outfit asked me what I needed and I explained. He checked my ticket and said that since I was under the ***** period I would be able to exit the parking area at no charge, however he said I had to back up and go to the exit lane to the right of me. So I backed up and pulled in line to exit where the cashier was working the booth. There were two vehicles ahead of me in line to exit, because they also had been circling around the lot and were not able to find any parking spots So about 4 minutes go by and the cars in line in front of me exit, and I pull up and speak to the cashier and hand her my ticket and explain the situation. She said that I am just over the ***** period now and will have to pay. I explained to her that prior to going over the ***** period I spoke with another attendant and he okayed me to leave after checking my ticket and concern. He instructed me to pull over to her lane and she would let me exit. After waiting for the two vehicles in front of me to be processed it was beyond the ***** ******* The two vehicles exiting in front of me each took 3-4 minutes at the cashier window because they had the same issue.The cashier detained me at the exit until I would pay the fee although I was unable to park, and although I brought this to the other parking employees attention prior to the ***** *******I also told the cashier that if she could point out an available spot for me to park that I would park and the situation would be resolved. She told me it is not her fault there are no empty spaces, and that I could not exit unless I paid the fee.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the Pittsburgh International Airport, I parked in what I thought was the cellphone lot. Due to poor signage and my own confusion between extended and economy lots, I parked in the wrong location. Upon exiting the lot within what would have been the allowed time (20minutes/ 1 hour), I realized it was the wrong lot. Here is the information on my receipt:Pittsburgh Intl. Airport Parking RECEIPT A44 ENTRY TIME:05/17/24 14:55 EXIT TIME:05/17/24 15:15 PARK-DUR.: HRS:MIN 0:00:20 AMOUNT:$12.00 NUMBER?: ******* Because of the poor signage and difficulty navigating to the "cellphone lot", I was unable to park in the right location and would like a refund. I have sent a message to LAZ Parking alrady, but they were unable to help (ref:!00D6g03v4uA.!5006g015YuxW:ref ).

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At approx. 10:02am on March 19, 2024, the gate/arm malfunctioned at the *** parking at the Pittsburgh International Airport and crashed down on the roof of the vehicle causing two dents and paint damage. There was no warning this gate would close. This was clearly a mechanical failure. I filed an incident (report filed with Allegheny Count Police/ onsite walk-through of incident with Officer ******* and contacted *** parking company. At first they were unresponsive and then ************* , General Manager *** replied to an email with us in copy (obviously in error) that stated "Let's upload to loss capture and deny it" It is now May and they are still denying any fault. To add insult to injury, i was driving a loaner *********** am being held responsible for the damages. Below are more details of the event. As I approached the ticket machine the car in front of me was stopped at the outer gate which was down for both Short Term and Long Term Parking, blocking all machines. Both gates then lifted as I moved closer and cars in line for both short and long term proceed through as normal. As I followed the car in front of me to collect my parking ticket a very loud bang occurred. The gate/arm malfunctioned and crashed down on the rear roof of the vehicle causing two dents and same paint damage. There was no warning this gate would close. As a contractor for the Allegheny Count Airport Authority and frequent traveler I have never experienced these outer gates being down. There was no indication of a full lot or any other circumstance that a customer would be aware of prior to committing to the Short Term/Long Term parking drive. Even upon approaching the ticket machines, there was no indication as to why the gates where closed/down. Additionally, one would have to assume if the gates where down it had to be temporary since there was no reasonable way to leave other than through the gates, moving forward, as this is a one-way road.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  issue 2 3/15/24 Arrived at PGH Airport and went to economy parking. Gate prevented my to enter and stated a reservation was needed. I have parked in Econo lot more than 30 times and never needed a reservation. 6 days early accidentally went into the lot with no issue. Tried to call at that time and Was not allowed to make a reservation because I did not call 2 hours in advance of arrival. Lot was at 79% capacity and was notified that this the busy season and was forced to go into a more expensive lot. 3$ extra/day. I feel Laz parking is price gouging and force people to go more expensive locations. They control lot access and create these rules with no transparency. If a reservation is needed, travelers need to be made aware of this in advance. They are creating panic in travelers, to arrive and find out that rules have changed and forced into a more expensive lot. This is a deceptive business practice. I can not believe that economy lot has that many reservations that it will be full. I was forced to spend 24 extra $ . If lot is filling up then email can be sent to all travelers to be made aware of reservation need. Never have had needed a reservation since I started using this airport starting in 2005. Airport administration notified and again they forward the complaint to Laz Parking that responds with form email making it the travelers responsibility learn of the new rules that they oppose whenever they fill they can ***** consumers.