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Business Profile

Promotional Products

Shields Embroidery & Promotions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 9/3/2024 as part of a North Allegheny Field Hockey spiritware order. I ordered two items - an adult-sized sweatshirt and a youth-sized sweatshirt. The company said that all orders would be available by 9/26/2024. On 9/28/2024 the company contacted me and other customers to say that there were issues with their vendor and that some items would be delayed. I asked for an update via email on 10/10/2024, and the company responded that it did not have any updates and that I should not contact them for additional updates. I ultimately received one of the items I ordered, but the youth-sized sweatshirt remained outstanding. On 10/17/2024, the company contacted me and other customers to say that they were still experiencing vendor issues and that outstanding items would either be mailed promptly or customers would receive a refund. To date, I have not received my outstanding item or a refund. I have contacted the company via email, phone and website contact form to no avail. I am no longer interested in the outstanding item and would like to receive a full refund in the amount of $26.00. As a fellow small business owner, I understand that things happen that are beyond a businesss control (for example, a vendor issue). However, I am very disappointed with their lack of customer service and their lack of responsiveness. I waited several months before contacting the BBB and am only doing so because of the lack of communication from the company.

Shields Embroidery & Promotions is NOT a BBB Accredited Business.

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