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Business Profile

Property Management

Nulf Management Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into this apartment 2 years ago with ************************* rental agency. They sold the building to another agency, nulf management services. Since they took over they have been adding fees which are not appropriate such as "late fees" for deposits which the manager told me not to worry about because the money would be transferred from the previous agency, fees for renters insurance which I carry, and they pressured us to sign the lease early or they would have strangers in our homes without consent 3 months earlier than required and now they are requiring payment of rent until a new tenant is found which I cannot afford! I cant afford all these fees or I would have never agreed to remain here.

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday July 25, 2023 my family received a email from Nulf Management Services to apply. By Thursday morning we were denied within 24 hours. I asked if we could have a copy of our reports that we just paid for and they have ignored us. We just want to know if our fees were used at all.

  • Initial Complaint

    Date:06/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son rented an apartment from 2022-2024 from this company. I co-signed a lease with my son for his first apartment. It is unfortunate that a company would take advantage of young adults starting out. Prior to moving, after following everything that was required from the company, I cleaned the apartment thoroughly from top to bottom. I took photos of the apartment before and after the furniture was removed. Although the apartment was spotless, my son was still charged a $210 cleaning fee! I made every attempt to contact the company to resolve this issue and they would not respond to any of my phone calls, texts or emails.

    Business Response

    Date: 07/19/2024

    I'm sorry but we issue a checklist to tenants on moveout that outlines what condition we require the rental property to be in. We have high expectations because a new tenant is usually moving in the same day. If a property is delivered in such a condition that the cleanliness does not meet our standards, we then send out a cleaning company. We determined this property needed to be cleaned prior to the new tenant taking possession of the property. This business is often a lose-lose for my company. If I charge the previous tenant for the cleaning, then they complain (which is what is happening here). If I charge the landlord, they complain and say "the tenant should've paid for that". If I deliver a property that's dirty to the new tenant then they complain and expect us to send a cleaner out. There is nothing I can do about this complaint. We kept a small portion of the tenant's security deposit in order to cover the costs of hiring professional cleaners. This amount covered around 3 hours of cleaning. The cleaners clean all appliances, windows, window sills, walls, floors, etc.

    Customer Answer

    Date: 07/19/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    This situation is very unfortunate. I thoroughly cleaned the apartment and followed the checklist. I spent 2-3 hours cleaning the floors, walls, countertops, sinks and appliances. I removed every single personal item from the apartment and made sure it was spotless. The fact that someone had to come in and clean on top of an already cleaned apartment is simply untrue. I attempted to attach photos of the apartments condition before and after furniture. I'm unsure if they are visible. I have rented apartments/homes for many years and have NEVER had a problem. We kept the properties in better condition than when we moved in. Fortunately, I own my home now and do not have to deal with this ever again. I am terribly disappointed that a company would lie to make a couple extra bucks. Keep the money, you must need it more than I do. I'll reimburse my son. You should be ashamed of yourselves.



    Regards,



    ****** *******

  • Initial Complaint

    Date:05/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I INQUIRED ABOUT A PROPERTY THEY SAID THEY WOULD TRY TO WORK AROUND /FIND AN OPTION OF "THEIR" REQUIREMENTS FOR ME, I GAVE THEM COPIES OF BANK INFO/PIC ID /RENT HISTORY /VIEWED THE PROPERTY TOLD THEM I WAS INTERESTED..SENT A 2ND EMAIL...STILL NO REPLY AT ALL!!! I WAS LOOKING AT PROPERTIES TODAY THEY HAVE ANOTHER PROPERTY LISTED WITH THE SAME PICTURES!!! AND THAT ORIGINAL PROPERTY STILL LISTED! WHY ARE THEY TAKING PEOPLES PRIVATE INFO THEN "GHOSTING THEM..AND MAKING FALSE LISTINGS????

Nulf Management Services is NOT a BBB Accredited Business.

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