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Business Profile

Property Management

Union Real Estate Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter rented an apartment in Ambassador Apartments located at 4733 Center Ave, Pittsburgh. This apartment unit is served by Union Real Estate Company (which is acting as Agent for the apartment building), and is listed as Landlord on the rental agreement.

    For last few weeks, my daughter has been facing problems every single day - like no hot-water, sometimes toilet flush is not working. There is not enough water pressure in the shower. To be honest the apartment at present is almost inhabitable due to extreme winter conditions, and no hot-water in the apartment.

    Every single day my daughter is calling the # listed on her rental agreement, as well as listed in a notice in the apartment for any such emergencies. And the person who answers the call, has just one thing to say always - that she will pass on the message to the maintenance manager. And today she even laughed at my daughter's misery. The maintenance manager seems almost incompetent to take care of problems. As such its causing lot of inconvenience to my daughter.

    I took a look at rental agreement that my daughter signed with landlord. Was shocked to find that agreement has left nothing for tenants in terms of even the basic rights that tenants should have. For example, the contract says landlord is responsible for water. But the landlord is not responsible for ensuring that there is adequate water pressure in the shower. Landlord is responsible for sewer. But there is no mention of who should ensure that the toilet flush is working.

    If the tenant wants to give notice to the landlord for vacating the apartment before the lease term expires, then tenant will be responsible for continuing to pay the rent till landlord is able to rent again, or till the end of original lease (usually rental leases make tenant pay till the security-deposit money that they paid upfront, has been used).

    The landlord, United Real Estate Company, is abusing their rights as landlord, and making tenant life miserable.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an invoice for $2183.60 after move out and a pre-move out inspection which states apartment was in good condition
    I understand the bill for removing large items I was not able to remove on my own but not replacing a toilet , carpet , and countertops when these are in the same condition they were upon move in and even had carpets cleaned once with lease renewal

    Business Response

    Date: 05/31/2023

    Hello,

    Michele S***** forwarded me this message so that I may respond. Michele is the contact on file however I am the Director of Residential. I have included the processed security deposit slip,the move out inspection and some pictures of the apartment once the tenant left. Please let me know if there is anything else I can assist with. My email is ****************************

Union Real Estate Company is NOT a BBB Accredited Business.

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