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Business Profile

Prosthodontist

Atlas Dental Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prosthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid in full for dental visit to Atlas Dental Specialists ****************************************** on September 10, 2024. Amount *****. Office staff promised a refund of any money paid by my insurance, Delta Dental. Delta Dental paid a benefit of ***** to Atlas Dental on September 10th. Call were made to Atlas Dental to request a refund on October 3rd, October 15th and even later. No money has been received, either by mail or as credit to charge card.

    Business Response

    Date: 11/14/2024

    Thank you for reaching out regarding the complaint filed against our office from Mr. **** *****. Mr. ***** is a patient of our multi-site dental group. 

    Mr. ***** was seen at our secondary location in ********* which is a non participating office with his dental insurance. The patient paid for his services, and in good faith a claim was submitted to his dental insurance so the patient could receive reimbursement. The insurance remitted payment to our office directly in the amount of $34.00 which was posted to his account. Our system was not triggered to issue Mr. ***** a refund as he had an outstanding balance in the amount of $39.00 related to treatment he had completed in June at our Downtown location. This had been explained to him on several occasions. Since Mr. ***** stopped reaching out, we believed the issue to be resolved. 

    As I am not interested in having our record tarnished over $34.00 or the actual amount of $39.00, I am agreeing to remove the initial balance from his account, and have issued a refund to him in the amount of $34.00. I am considering this matter closed. We do not owe Mr. ***** additional monies and his account is not longer 90 days past due with our office. 

    I trust this resolution will please Mr. ***** and remove this complaint from the record. 

     

     

     

     

     

     

     

Atlas Dental Specialists is NOT a BBB Accredited Business.

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