Complaints

This profile includes complaints for PPG Industries Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PPG Industries Inc

  1 PPG Place Pittsburgh, PA 15272-0001

• 

  PPG Architectural Coatings

  1300 W Whitestone Blvd Ste E Cedar Park, TX 78613-7220

• 

  PPG Monarch Paint

  6764 Weber Rd Corpus Christi, TX 78413-2047

• 

  PPG Auto Glass

  116 Liberty Rd NE # A Roanoke, VA 24012

• 

  PPG Paints

  1440 S Broadway Saint Louis, MO 63104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** sold my business faulty paint. Under their recommendation, we used a paint system that led to massive failures. My company has had to eat the cost of recalling and repainting products. This has nearly bankrupted my company. We have filed complaints and were told that things were being resolved. That was in October. Things are no closer to resolution. We keep getting told that there are talks going on, and that the Industrial Coatings Division was sold to Pittsburgh **************. Neither company will respond to me. The regional representative that was supposedly assigned to the issue, ****** *******, has been my point of contact, and has stopped responding after claiming that talks would be resolved in April. She claimed 2 weeks ago that they needed to collect samples from the faulty products at a local customer's location, but have not responded since, and the customer has stated that no contact from PPG or Pittsburgh Paints or ****** ******* was ever made. I fear that my business is being brushed off, and that they are waiting for me to go bankrupt so that this is no longer an issue for them. The claim amount against them is roughly $235,500.00, and for a small business like mine, it is a death sentence if this is not resolved immediately.

  Business Response

  Date: 05/16/2025

  PPG Industries****** ("PPG") received Mr. ****** above-referenced complaint claiming damages for failed Spectracron QH100 coating purchased and applied to large clocks manufactured and sold by his company ******. The referenced product was sold by ***'s former architectural coatings business--PPG Architectural Finishes. **** ("PAF"). 
  

  Please be advised that on December 2, 2024 PPG sold *** to **************************** ("***"). *** subsequently renamed PAF "The Pittsburgh **************." Responsibility for pre-December 2, 2024 product sales transferred to The Pittsburgh ************** at the time of closing. 
  

  Mr. ****** complaint has been forwarded to AIP and The Pittsburgh **************. Mr. **** should continue to work with ****** *******, a regional sales manager with The Pittsburgh **************, as we understand they already are in discussions about the matter. Ms. ******* can be reached at ************ or by email ******.******* @*******. 
  

  Very truly yours. 
  

  ***** *. Harris 
  Senior Litigation and Claims Coordinator 
  

  
  

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this companies deck cleaning solution and followed the instructions exactly as labeled on the container. The product damaged the wood on my deck requiring me to sand / resurface the entire deck at great expense and effort. I contacted the companies technical support. I was instructed that there was nothing I could do other than attempt to brush the deck surface with a stiff bristle only and when I attempted to do so it only damaged the deck wood surface further. Technical support offered no resolution when I requested a simple refund of the product, I was ignored, follow up correspondence was ignored. Upon review of customer testimonials it was clear that this product is defective and it’s applicability to being used on wood is suspect. This product should be withdrawn from the market until it can be further illustrated that is safe for use on wood.

  Business Response

  Date: 04/29/2024

  Thank you for bringing this to our attention.  Please allow me time to review and discuss with the appropriate business representatives.  Thank you.

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The message that was provided to me was in effect a non-response, the company just seeks to further assist the situation determined further action. So I wish to continue pursuing this action until it’s resolved. 
  
  
  Regards,
  
  
  
  **** ******** **** *** 

  Business Response

  Date: 05/01/2024

  Understood; however this was not the formal response.  I was simply acknowledging receipt and have begun to make contact with the business representatives to discuss/review your complaint.

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  This is the second response that I have had to reject as it was not a response just general correspondence.  I find it disingenuous to keep sending me messages in possible hope that I will forget to respond, and the issue will be closed automatically. I hope that this is not the case, but I find it suspect. For me to respond multiple times you’re taking up additional time that I will factor into my complaint. Please keep all responses purposeful and avoid simple little notes that have no value.
  

  Regards,
  
  
  
  **** ******** **** ***

  Business Response

  Date: 05/23/2024

  Thank you for the opportunity to review and discuss Mr. ********'s complaint with PPG's Technical Advice Center. 
  

  The Olympic® Premium Deck Cleaner Mr. ******** purchased and applied to his deck is made specifically to remove dirt and contamination from decks and exterior wood without the need for scrubbing. It is not intended to correct wood surfaces that are not in sound condition. Reviewing the photos that were submitted, the "damage" claimed by Mr. ******** is the result of wood grain fibers that are being released from the wood. Mr. ******** stated he had followed the label instructions; however, it does not appear he tested a small area of the deck with the product prior to application. The label recommends doing so and allowing it to dry before applying the cleaner to the entire deck. Performing such a test would have shown areas of loose wood fibers thus providing Mr. ******** with the opportunity to change strategies on the cleaning method. Mr. ******** was instructed to use a stiff nylon bristle brush and brush in the direction of the wood grain to remove these fibers. 
  

  PPG is proud of its products. Our goal is complete customer satisfaction and PPG makes every effort to meet that goal. It does warrant the Deck Cleaner one year following the purchase of the product if, after application to a properly prepared surface according to label directions, the customer is not satisfied. PPG will be happy to reimburse Mr. ******** for the cost of the product or to provide him with replacement product. 
  

   

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  If PPG wishes to provide a different product or a reimbursement I’m willing to accept that.

  
  
  Regards,
  
  
  
  **** ********

  Business Response

  Date: 05/23/2024

  Mr. ********, thank you for your response...no need to respond to this.  I will email you separately to your personal email address to discuss a replacement product or make arrangements for a reimbursement of your original purchase.  

  Customer Answer

  Date: 05/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ********

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see PDF for complaint, as there is too much information to include in 2,000 characters.

  EDIT: I am not a veteran, but my husband served 32 years in the Army and is a retired veteran.

  ********** ************

  I have been trying to get help from PPG for almost one year now. I have been ignored countless
  times by everyone from Fred, Chantel, Ashley, and Kaleo, (please see below messages). At this
  point there is only one explanation as to why every single person with PPG locally that I've dealt
  with would continually ignore me, and that's because your company simply doesn't care about
  their customers. To be ignored a few times could innocently be explained, but the level of being
  blown off that I've experienced by this many people this many times is clearly intentional. The
  philosophy of many companies, especially here in Hawaii is that if you ignore people long enough
  they will eventually just give up and go away.
  When I called and spoke with Ashley on August 24, 2023 regarding PPG’s determination that
  PPG was not at fault for the blistering of paint all over our house, I didn't feel like I was being told
  the full story. I asked Ashley about the results of the three samples taken for the destructive test,
  and she verified that while one of the samples was found to have “surface contamination” the
  other two samples were fine. I further questioned how a determination was made against us if
  two of the three samples were found to have no issues. Ashley said that since we had waited so
  long between coats, first painting in June of 2021 and then October of 2021 (which they based
  solely off of our receipts from PPG) then that is most likely what contributed to the surface
  contamination of the one sample. I told Ashley that we didn’t paint in June of 2021 and that we
  painted both coats of paint in late October of 2021 when my husband Ben was done with his other
  house remodeling projects that took priority over painting the exterior of our house. No one even
  bothered to ask us WHEN we painted the first and second coats. They all just assumed that we
  painted in June of 2021 and then again in October of 2021 and made the determination based on
  their false assumptions. Further, if we had waited 4 months to paint between coats, then
  common sense would indicate that all 3 samples would have had “surface contamination”.
  We are the type of people who research extensively in order to get our many, many house
  projects done as thoroughly and accurately as possible, because we don’t have time to make
  mistakes and redo everything. The most infuriating part of all of this was the section of the letter
  that read, “This, coupled with the likelihood of improper surface preparation in some areas will
  almost certainly lead to product performance issues.” Before we started painting with PPG, Ben
  cleaned the entire exterior of our house using a new house scrub brush, Krud Kutter House &
  Siding Pressure Washer Concentrate and our new Greenworks Pressure Washer in order to
  remove any sediment. After allowing it to dry completely Ben then taped over all of our brand new
  windows (installed in March of 2021) to protect them from any paint overspray. He then used our
  new Graco Magnum paint sprayer and extension pole and painted the main color of the exterior of
  our house (Indian River BM 985), and after that was dried he painted the second coat. I then
  10/25/23, 4:59 PM AOL Mail - *** RESIDNCE FINDINGS
  about:blank 2/5
  went out and joined him to help paint the two coats of the rest of the house colors, Shaker Beige
  HC 45, Muskoka Trail BM 974, and Hasbrouck Brown HC 71 (all done in late October).
  I told Ashley all of this on my August 24, 2023 phone call with her. She said she would talk to
  Kaleo and inform him that both coats of paint were painted in late October of 2021 and not in
  June of 2021 and then again in October of 2021. She said that might make a difference, but that
  it would be up to him. On August 24, 2023 I sent Ashley an email with photos showing the house
  completely painted on October 30, 2021 and said I didn’t know if the photos would help, but those
  were the only photos I could find regarding our exterior painting project. I never heard back from
  Ashley. I then sent Ashley another email dated October 1, 2023 asking what the status was. I
  never heard back from Ashley.
  On October 2, 2023 I then called Kaleo and left a voicemail telling him about my conversation with
  Ashley in August and asking what the status was. I also said I couldn’t understand why anyone
  would make the assumption that we painted two coats of paint on the exterior of our house four
  months apart. To date, I have not heard back from Kaleo. Sadly, this is not the first time that
  Kaleo has blown me off. It’s inexcusable that any company would feel it’s ok to treat their
  customers with so much disrespect and to just ignore them in the hopes that they will just give up
  and go away. I will be filing a complaint with the Better Business Bureau regarding this matter.

  Business Response

  Date: 10/26/2023

  PPG's Law Department acknowledges receipt of this complaint.  Please allow time for us to investigate.  I will be back in touch.

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

  The message received states that the business is reviewing the matter, so it is not yet resolved. I did receive a phone call from Kaleo, and am hoping that the matter will be resolved soon.  
  
  
  
  Regards,
  
  
  
  ******** ***

  Business Response

  Date: 11/03/2023

  Thank you Mrs. ***.  I will ensure your complaint is responded to.

  Customer Answer

  Date: 11/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** *********

   

  I'm still waiting for some painting supplies to be delivered to me by Kaleo with PPG, so although this matter has not yet been resolved, we at least seem to be heading in the right direction.  
  
  
  
  Regards,
  
  
  
  ******** ***

  Business Response

  Date: 11/10/2023

  Mrs. ***, I'm not sure when you posted this last message but it is my understanding that you were provided replacement product on November 7.  You also signed a General Release upon receipt of the product.  I appreciate you bringing this to my attention.  PPG considers this matter resolved.

  Customer Answer

  Date: 11/16/2023

  Kaleo with PPG Paints brought over 4 gallons of paint and various painting supplies, which my husband and I hope to use very soon in order to fix the blistering sections of paint on the exterior of our house.  This gesture was incredibly generous of PPG Paints and very much appreciated.  With that said, it doesn’t excuse the fact that so many people with this company felt it was perfectly acceptable to continually ignore me in the hopes that I would eventually just give up and go away.  This has taken one full year to get resolved, and the only reason it finally got resolved was because I filed a complaint with the BBB.  I am extremely grateful to the BBB for their services that encourage companies to come to the table with their customers over disputes in order to find some form of resolution.  I consider this matter closed. 
  
  

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased pain from your store on Kingston Pike in Knoxville TN on 20233-07-01 and 2022-07-05 and had my house painted. Over the course of a couple of months I noticed that the paint wasn't holding up and struggling to cure. I started called the store and have called them a variety of times over the past couple of months. Originally I called in to ask what is going on due to the poor paint quality. I eventually spoke to the store manager Bob who straight up informed me that I apparently purchased the lowest grade paint, when I first purchased the paint I informed them of the color I wanted but was never offered any type of paint quality. Besides that this paint has never once cured in my house. Even after a year and touch ups it still bleed through the walls in random spots. A single spec of water will take the paint right off, and even the eggshell version of the paint can't hold up to water with a wipedown. I spoke to the store multiple times and always asked for Bob since he was the manager and spoke to him twice. He offered replacement paint and I said I'm fine repainting my house but I'm not painter and can't do the edging. He told me tough luck after I asked for assistance in repaintining my house. He said he would ask and has dodged my calls for months on end every time I'm called in.
  
  Now I'm out hundreds of dollars in paint and $2800 in the pain job because of this garbage quality paint. I told Bob multiple times I would gladly invite him out or at a bare minimum send pictures to show that the pain is defective on top of being garbage quality and he has refused to acknowledge this each and every time.
  
  I want proper good quality paint and my house repainted to cover this defective paint. I'll gladly work with PPG but I don't have the time or a few grand to repaint my house myself especially when I was solid defective paint.

  Business Response

  Date: 09/13/2023

  Thank you for contacting PPG.  I will investigate Mr. ********'s complaint with the store and PPG's Technical Advice Center.  We will respond accordingly.

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I looked over the complaint and noticed where PPG stated they would contact me. I have not received any contact via email or phone from them and I do not accept their response.
  
  Thank You

  
  
  
  Regards,
  
  
  
  ****** ********

  Business Response

  Date: 09/21/2023

  This was not an offer...I was simply acknowledging receipt of Mr. ********'s complaint!  PPG will reach out to him separately to discuss the claim.

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought deck stain April 10, applied to deck in May. Three weeks to dry. Rained June 7th and looks like the stain melted. Have sent email and messages on Face book. No replies. It was on my hands and dogs paws. Looks like nothing was done. The deck was cleaned and dried before it was applied. I paid 12.97 EACH plus taxes for 2 gallons. I want my money back.

  Business Response

  Date: 06/19/2023

  Thank you for notifying PPG.  I will discuss with Technical and Business Teams and respond accordingly.

  Customer Answer

  Date: 06/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Yes, because all it said was they were referring to another department. I want my money back. Every rain we get now more washes off. It's horrible looking now, like I did nothing.
  
  

  Regards,
  
  
  
  ****** ****

  Business Response

  Date: 06/20/2023

  My response was simply to acknowledge the claim and let Ms. **** know that it would be reviewed by our Technical Service Department, and business management if necessary.  I have already been in contact with Technical Service and it is my understanding they were to contact Ms. ****.  I will continue to monitor the claim and ensure that it is responded to.

  Customer Answer

  Date: 06/20/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****

  Business Response

  Date: 06/21/2023

  I have had several communications on this claim and have to admit I am confused!  One indicated not resolved and another one indicating it was resolved.  Ms. ****, please do not file another complaint with the BBB as I will look into this with our Technical Advice Center and ensure contact with you in order to resolve.  Thank you for your patience and cooperation.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not even right. Your store mixed 2 stains for me I specifically said I need opaque. Both stains were mixed semi transparent and will not take back! Now I’m out almost $100.00 due to your store employees mixing the wrong order! I need my money returned and you take your product back! I’m very dissatisfied in your service in this store. I need opaque stain period. Had to go to Lowe’s to get the right stuff! I know they’re just doing what PPG is told to do but 2 stains mixed incorrectly this is your fault not mine and I want my money back! Placing a complaint with the BBB I need my money returned now!
  
  I have my receipts! I’ll send them to you when you call me on this return your company messed up!

  Business Response

  Date: 05/30/2023

  Thank you for bringing this complaint to PPG's attention.  Either myself or PPG's Store Group Manager will reach out directly to Mr. Daniel.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  Hello, Susan H***** was going to email me and she never did. This is all the documentation she wanted of the products that I received but not what I requested. Both times I asked for opaque because my fence is older and need thick stain. Both times were mixed in semi transparent and this is not going to work for me. I am out $108.38 for their mistake and the local PPG store told me they won’t take it back. Please send this to her. My email is *****************  in case she accidentally mistyped it. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  Regards,
  
  *** ******
  

  Business Response

  Date: 06/01/2023

  Thank you...I did email Ms. ****** on Tuesday, the 30th, after leaving her a voice mail (see attached).  Now that I have the receipts I will look into the complaint and respond to Ms. ******

  Customer Answer

  Date: 06/09/2023

  It was resolved. They are refunding all my money on both invoices to make it right. 

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought 3 cans of Oylmpic WaterGuard Sealer 3.78 L at Home Depot that I applied two coats on my deck on June 25th 2022 and looked beautiful. On April 15th 2023 almost 10 months later most of the sealer totally faded and looks terrible. I can send you some photos if you wish. Just wish you can help me in anyways. It’s the Maple Brown Sade. I would need to redo the Whole deck front and back at my property.
  Thank You
  ***** ********** 

  Business Response

  Date: 04/17/2023

  Mr. Ammendolia, it's not clear if you spoke with a representative in PPG's Technical Advice Center.  I will forward your complaint to them and ask that someone reach out to you.  Thank you.

  Business Response

  Date: 05/01/2023

  RE: #**************. I understand Mr. Ammendolia did not respond to the BBB; however, PPG's Canadian Technical Advice Center contacted Mr. Ammendolia and we were able to resolve his complaint. Thank you.