Reviews

Review Details

• Review fromDevin K

  Date: 06/26/2025

  2 stars
  Terrible property management. I rented a property in ********, ** from them on ********************* between August of 2020 to April of 2024. I moved out due to deteriorating conditions, and also negligence of property management. I submitted work orders to them that were never completed (I still have the screenshots 16 months later showing when they were submitted and were still incomplete) so I broke my lease and moved out to live with relatives. I did not pay my rent balance that was due until June 1st of 2024 because of these circumstances, and they had the audacity to send my account to collections for that balance. I still have people from ****** ******** calling me to attempt to collect it. Now, because of that, I am unable to get a new apartment lease at another property because they see my outstanding balance. I didn't file a lawsuit because I do not have the money for an attorney, so the balance unfortunately has to stay unpaid. They should be responsible for paying the balance since they didn't want to perform maintenance or respond to building complaints that impacted everyone.

• Review fromNorma D

  Date: 01/21/2025

  1 star
  Moved in at mid November. Came in to wait for a delivery the day before I actually moved myself in. Walk in and bathroom ceiling was leaking all over my tub and floor. Reached out to maintenance and was told someone would come (it was a Saturday so I tried to give some understanding even though leak should be an emergency). It finally stopped and maintenance came a few days later. Put up some white dartboard around it while I wasn't home. It didn't fit everything but mainly covered up a lot of it but still left small area for leaks to get through. Look inside my tub and it has plaster debris in it and maintenance left behind for me to clean up. Also reported on the day I reported the leak that the floor had a crack in it and it felt loose. I made sure to report it immediately so as to make sure it could be checked as well as not blamed on me. Over a week goes by and finally maintenance comes. He goes and looks in the basement and informs me that the wood is all rotted through and unsafe. About almost a week later *** from the office comes and tells me maintenance cant fix it and they need a professional but having difficulty getting the right person to come lok at it. I walked her through the apartment to show her all the areas impacted. Some are worse than others. Finally another week later the professional comes to look at it and then *** calls me to tell me the damage is too severe to remain in the apartment so will need to move. They will waive the transfer fee. Nobody had lived in this unit for over 1 year and this is a very serious safety issue that continues to rot even more every day. I have withheld rent because it's unsafe. I have said I feel rent is owed but should be reduced. Instead of owning their neglect and moving me at their expense they want to go to court. Im prepared to get a lawyer and code enforcement if that's what it takes. This all happened before I moved in. It was and is substandard & safety *********** don't care

• Review fromViolet W

  Date: 11/07/2024

  5 stars

  Violet W

  Date: 11/07/2024

  Very nice and pleasant to talk to was easy to talk to I just hope I can have a chance renting it thanks and I need an application

  Birgo Realty

  Date: 11/11/2024

  Thank you for your 5-star rating! We truly appreciate your support and are delighted to know that you had a positive experience with us. We will have a member of our team send you the application. If there's anything further we can assist with, please don't hesitate to reach out!

• Review fromCharles A.

  Date: 06/25/2024

  1 star
  Back in Nov 2023 my fridge broke down. I put in 2 maintenance request to replace the fridge. It took 6 months till I got a new fridge. Luckily during that time a friend gave me a hotel size one to use. I tried several times during that period to contact the main office. With no return calls. I had to take a day off to speak to the property manager. Every time I tried talking to call the office. It kept sending me to voice mail. Within the first month of the maintenance request. Was told a shipment of fridges were coming to replace many. When I asked how long. "Oh, they're coming. Don't worry. You'll be the first on the list." Weeks went by. Until around 6 months. I finally get a message from a maintenance. Telling me the shipment is here. But....it still took a week after that. Now, I've lived her about 3 years. Before the original owner sold to Birgo. Was told it would be very gradual increase in rent. Not a year after. My lease time when I moved in originally was coming up. I figured and even during the time of not having a fridge. The property manager said it shouldn't go up too much. Seeing that my place isn't remodeled like the empties were. No, I get a text and email from the property manager on June 23rd. Telling me I have till the June 30th to decide on 3 renewal options. Or I'm out. I find out another tenant was given 90 days. And their rent was around $60. My rent increase, with the 3 different renewals, a 30% or more increase. I feel I'm being forced to choose...or get out. So they can make changes. They don't care that about trying to help. Or give the required time to do something. They have already forced many out with these practices.

• Review fromCarrie F

  Date: 06/22/2024

  5 stars
  I'm having absolutely no problems living in my apartment and I've been here for over 2 years and if I need to reach the property manager by email or text message I get a response right away and they are very good at communicating with their tenants and they respond right away no matter what the issue although I haven't had a single issue living here I love it where I live.

• Review fromJessica L

  Date: 05/28/2024

  1 star
  I have been with this company for three months and am highly disappointed. There has been little to no communication since they took over and if you ask a question you get attitude and push back. All I want is a level of communication on what was changing and what wasn't. I asked these questions after our dumpster was overflowing and our common areas were a mess, things that were handles by the previous maintenance company. I had to ask multiple times about our flex pay accounts before I received an answer. I have a maintenance request that's been pending for over 30 days. They have scheduled two annual inspection dates and canceled them after I have rearranged my work schedule to be there.I understand things take time when new management takes over, but communicate effectively, follow up on things that need to be and stop inconveniencing your tenants.

• Review fromJacquie M

  Date: 05/09/2024

  1 star
  I can’t believe after the horrible experience I had while living there last year that I’m back on here to complain about them yet again. As if it wasn’t bad enough that my ceiling caved in damaging $2,500 worth of my property (which they only credited me $200 for) now they have the audacity to send me to collections for petty charges? They sent me an email stating that the charges would be covered by our security deposit and the remainder would be returned to us. Well, they sent me to collections because they didn’t use my security deposit to cover the charges AND they never returned my security deposit!! I can’t believe how terrible this company is. They stole my money and had the audacity to SEND ME TO COLLECTIONS? I already had a lawsuit in the works regarding the ceiling collapse with active mold exposure, that I decided to drop since they let me out of the lease early. But I am happy to contact my lawyer again for this issue.
  
  
  
  
  

• Review fromXb X

  Date: 03/30/2024

  5 stars
  ***** was a huge help much appreciated definitely professional with whole process

• Review fromAk K

  Date: 07/19/2023

  1 star

  Ak K

  Date: 07/19/2023

  Didnt provide me with a habitable apartment. But had me pay the rent and security deposit. Maintenance steals. Property manager talks to tenants like she owns them and is above them.

  Birgo Realty

  Date: 07/25/2023

  We are sincerely sorry that you did not have a good experience. We attempted to accommodate your request to move in early due to a personal emergency, but a few things in the apartment were uncompleted on your move-in day. Within a few days, we were able to resolve all maintenance issues and provided a safe, decent, and fully habitable apartment.

• Review fromShelby H

  Date: 07/08/2023

  1 star

  Shelby H

  Date: 07/08/2023

  I have been calling the main location for 3 weeks, each representative says the managers are out of office and they'll call me back- never do. I left my info for the 4th time.I was without hot water in November to December.I had pest control visiting every other week.No security cameras or lights outside.Violent neighbors who fight and yell all the time with no actions taken from leasing office- "they didn't report it" is their excuse and they want the other residence to take action instead.Men followed me to my building and harassed a female guest of mine.Beer bottles everywhere.Music played from every hour of the night, 4 AM to 2 AM Leasing managers phone is always off. She is unorganized and loved to send out eviction threats with no explanations.Maintenance paints and caulks over everything. They left a water heater outside in the rain for over a weekend, and didn't fix the building water till the following Tuesday.This property is disgusting- trash everywhere and dumpsters over filling.I had a pet die, I believe from the amount of pest spray, and I had to give my other cat away due to mobility issues, due to medical issues I could not continue to care or physically take my pet out of the unit every other week for pest control- I informed the manager, and I was still charged 2 months after for both pets. They put a credit of $100 on my account and I wasn't able to access it. I checked the account again- and it's gone.I talked with a case worker and they believe this place is riddled with legal issues and advised me to move and to report it.The managers from the location have not called me back.They still money, they throw eviction cares everywhere.I was mentally distressed for the entire experience.

  Birgo Realty

  Date: 07/25/2023

  Birgo Realty is committed to maintaining a safe environment at all of our properties. At ************ (****************************************), we maintain security cameras on the premises and secured exterior doors, along with maintaining a relationship with law enforcement and carefully screening all residents for criminal background. Currently, we are leasing a temporary parking lot from a nearby church to provide overflow parking while we plan and construct an expansion to our existing parking lot. As we are leasing the lot, we are unfortunately unable to control the security or how it is managed by the owner. We are sincerely sympathetic to ************************* that their car was stolen from the said lot. For clarity, all of our residents were given parking passes for the temporary parking lot, including *************************. The existing spaces around The ******** are temporarily only for visitors and staff. We have and continue to sincerely apologize for the inconvenience of the temporary parking arrangement. We are working hard to create a permanent solution for the property.