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Business Profile

Real Estates

BuyBox LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buy Box, LLC ordered a dye test to be performed on a property we purchased in December of 2023. The dye test was completed by ******************* and should have never passed. Due to both the rain water and sewer main line going into the same outlet, significant damage occurred in the home resulting in numerous repairs and replacement of goods needed in excess of $60,000. Replacement of the main drain that cracked under pressure was $5,425.00

    Business Response

    Date: 11/06/2024

    We are sorry to hear about the unexpected issues with your new home. We would like to clarify our role in the transaction concerning the property at *****************


    BuyBox, LLC was initially interested in purchasing the property and, as part of consideration in doing so, we ordered a dye test from a reputable service provider, *********************************** in March 2023. The results of the dye test indicated no issues at the time of our evaluation, based on the information provided to us by the service provider.


    However, BuyBox, LLC ultimately decided not to proceed with the purchase of the property. We instead referred the opportunity to an investor contact who did decide to purchase the property on 04/28/2023. For additional context around timing, we completed the dye test in March 2023, our investor contact purchased the property on 04/28/2023, and the house was purchased by Ms. ***** on 12/14/2023. It is important to note that in our stepping aside,  we did not ever own this property and we dont have any comment on what might have transpired after we completed the dye inspection and since it was purchased and occupied by Ms. ***** on 12/14/2023.


    Again, we are sorry to hear about the issues you have encountered with the property following your purchase. If youre in need of contact information for either the plumbing company who conducted the inspection, or the party who purchased the property before you, we are happy to pass along the information.

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