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Business Profile

Real Estate

Prudential Realty Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Property Manager is never available for concerns. The building itself is falling apart and code enforcement is in here every other week due to complaints. I have emails dating back to over a month ago stating simple issues would be addressed but have yet to be. Rent has increased while the building continually has leaking ceilings and falling tiles. I pay my rent monthly and cannot even get someone to email me back or get things fixed. I feel as though we deserve a rent reduction and a refund due to all of the hassle we have faced trying to live comfortably and not worry about when the ceiling is going to fall on us or if the mold on the ceilings is going to cause an asthma attack.

  • Initial Complaint

    Date:10/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to get in touch with prudential realty for months to pay the remainder of my lease. Between me and my representation we've placed dozens of calls over the last 5 months, only to have a single one returned.

    In that call, they mentioned that they 1. sent mail to me, and 2. sent my account to collections. When I asked what address they sent that mail to, they gave an incorrect address. When I corrected them, and told them what my address was, they claimed that's what they had on file and what they had said in the call with me. They never gave me the name of the collection agency.

    Since then (a little over a month ago) I've called every week asking for the name of the collection agency. Between never receiving the letters they claim to have sent me, not receiving any communication from any collections agency, and their initial incorrect recital of my mailing address, I'm worried they have given the collections agency an incorrect mailing address, and I'd like to communicate with the collections agency myself, but like I've said they refuse to answer my calls, or provide the name of the collections agency.

    This company is beyond unresponsive. I just want a phone call.

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving NUMEROUS emails from this company.


    1. You are to immediately cease sending emails (within 24 hours)
    2. You are to disclose where/when/who and the IP address where you obtained my information
    3. You are to COMPLETELY and IMMEDIATELY delete ALL my records
    4. You are to ensure that ALL my information is COMPLETELY and IMMEDIATELY deleted from ANYONE who you may have shared or sold my information to.

    Any further emails received after this complaint was filed, you agree to make a payment of $1000 per email received, for my services of "spam removal", via USPS money order.

    I will accept NO other response than what is stated above.

    Business Response

    Date: 08/17/2023

     

    I’m sorry that ****** ****** is get spam emails that are stating that we are emailing him but we are not.  I have check our email records and we have never emailed ****** ****** at **************************** .  We have no idea who he is and have no information about him except for the information that came on the complaint letter. 

     

     

    Customer Answer

    Date: 08/17/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    the emails CLEARLY state that they are from your organization, if you do NOT IMMEDIATELY cease sending them, I will file charges against you.



    Regards,



    ****** ******

    Customer Answer

    Date: 08/18/2023

    here is a screen shot of one of the numerous emails I have received

Prudential Realty Company is NOT a BBB Accredited Business.

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