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Business Profile

Restaurants

Atria's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Atria's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Atria's has 4 locations, listed below.

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    • Atria's

      100 Beverly Rd Pittsburgh, PA 15216

    • Atria's

      4869 William Penn Highway Murrysville, PA 15668

    • Atria's

      1374 Freeport Rd Pittsburgh, PA 15238

    • Atria's

      4059 Washington Rd McMurray, PA 15317

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5-24-24, a group of us went to lunch at Atrias in ****************, **. I ordered the pot roast dinner. When it came, it was so tough, I couldnt even cut it or chew it. I advised the waitress and was only offered the same meal. I declined since I thought it also would be tough. I was NOT offered to have it taken off my check, so I decided to take it home for my neighbors dog. I called the restaurant later and the manager (****) said he didnt take it off my bill because I took it home. I told him I ONLY took it home because I PAID for it and would give it to the dog! He offered to send me a gift card to give them a 2nd chance. After 2 weeks, I called back and said I never got the gift card and was assured it would be sent out. It has now been 12 weeks, and after 6 calls to them and 2 other managers involved *************** still have NOT received this gift card!This is the worst customer service Ive ever seen and Ive worked in customer service for over 30 years. The other thing that happened May 24, was our waitress had long hair NOT pulled back and when she would lean in, her hair was in our faces and food. I called again today and was told they mailed it yesterday, but I am beginning to think that the gift card is imaginary. I am tired of calling for something they promised to send 6 times!!

    Atria's is NOT a BBB Accredited Business.

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