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Business Profile

Retail Shoes

Social Status

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order ********** traking number : ****************** order ********** traking number ******************* *ccording to the traking infor ,as request from the sender these two packege was returned to the sender ,but the sender charge me 50USD per order and only refund 165 USD (The original price was 215USD), so I haven't even received the goods only got a $100 deduction for no reason
    i dont acceipt it,plz refund full payment bcz it not my responsibility !

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a pair of sandals around June 11. I received the WRONG pair. I had emailed customer service about the issue and they had given me a return label stating when the received the sandals back they would send me the correct pair. They received my sandals on July 5 and I am yet to get the new ones or at least my Money refunded on my card. I have emailed them several times with my frustration and called the store. The store is of no help and tells me that I have to contact through customer service however they will not return any of my emails or my phone calls in attempt to correct this situation. I am beyond frustrated and so disappointed in their horrendous customer service! I would like to get this situation fixed as soon as possible. My order number is ******* Thank you
    ******** ******

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