Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $39 for the course on 3/6/24 and was informed immediately that I would have to pay a much higher rate to actually get the main course material and not just the intro video.

• Initial Complaint

  Date:05/04/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i took the $49 introductory class with Jeff Lerner. Then someone named Ron called me to urge me to continue with the next phase of classes. I really didn't have the money, but i wanted affiliate marketing and had been researching the field.
  Ron told me that i shouldn't do affiliate marketing because i should do agency training so i could make money faster. i told him i really wasn't comfortable selling. he insisted that was the best course for me and told me he was my advisor. (that seems to be what they call each sales agent). i told him i didn't have the money and was on a fixed income. he said i could get a "scholarship" and that if i changed my mind, i could get a full refund in 72 hours. then he also told me that anyone taking the class who didn't see that they could make a business of it could get double their money back within 90 days.
  he also said if i wanted to change to affiliate later, i could.
  so i asked later to be changed to affiliate marketing. the answer was "sure- we'll put in for them to change that for you."
  it never happened. i got sick for about a week, came out of the hospital, and still no affiliate marketing. to this date, i have not been switched to it. i asked for a refund, and they told me the 15 days had passed and i couldn't get a refund. What 15 days? i hadn't heard of that one.
  now i have been told by doctors that i may have 3 to 5 years to live uless i can get help in Houston. this course and its disappointments will have to take a back seat. i still want my money back- i need it more now than before.
  so i feel i was totally misled. btw, in the videos, it says you can get your money back if not satisfied- but 15 days is never mentioned. 72 hours is not long enough to decide if a course is right considering every part is locked until you go through beginning classes. there is no way to evaluate something sight unseen. the course itself i found very disappointing- but more so because i was pushed into agency.

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entre failed to support me and will not provide a refund per the contract agreement. I have clear proof they failed to meet the contract agreement. I'm requesting a full refund.
  I have proof of all this with hundreds of emails, test & phone calls. not once did they help.
  I tryed to upload Doc's and your system will not allow it. Icanemai
  
  Thank you Kelly,
  I just called you back a little while ago.
  There is no way moving forward as I had to move on after almost 10 months of not getting any help whatsoever from Ertre. Again, as this was a breach of contract, and I had a signed agreement/contract with Entre that if I was not making money with-in 6 months and that Entre’s support staff and Coaching Reps could not make this work for me, I would get double my money back. This was in the contract. As Entre clearly failed to meet this requirement after not just the 6 month mark but even after 10 months of me asking for help and not getting it, I tried even other ways of getting help and ask for you to connect with me in many ways and not once did Entre tried any or even when I set up zoom meeting etc. Entre would not respond or even try to connect. Entre failed.
  I have the emails, text msgs etc proving these facts. I tried hundreds of times to resolve this and give Entre the chance to fix this and provide me the help I was guaranteed in the contract and Entre never did until after 10 months and after I ask for a refund that you took interest
  So why will Entre not honor its agreement we signed and entered into?
  As a Disabled veteran and a protected veteran under VEVRAA and taking vantage of me in this way is a volitation of the law. If you are not going to settle this per the contract agreement, I will be forced to file with the office of federal contract compliance programs (OFCCP).
  Please let me know. I don’t want to go this route. I just want to honor the contract. I will go as far as not paying me 2x but just want I gave you in full.