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Business Profile

Souvenir Milk Caps

Sample 2
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Test on consumer complaint email when business is notified

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Test to portal to provide Blue suggestions on where we can request email when company replying in portal when no email on file for business.

    Business Response

    Date: 05/21/2024

     

     

    TEST

    Business Response

    Date: 10/02/2024

     

    A+

    Customer Answer

    Date: 10/07/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *********

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 800 milk caps on Nov 25, 2023 and told them that I needed the order by March 1st, 2024. They said that they needed a $300 deposit since it was a special order so I put the payment on my credit card. They promised me that I would have the order by that date and if there was going to be a delay in the shipment that they would let me know by January 15, 2024 so I could make other arrangements and they would refund my money. I never heard from them so I assumed that there wouldn't be any issues with my order. I left message for them 3 times to make sure that everything was still on track. I left messages on Feb. 5th, 9th and 16. I never heard back from them. I never received the shipment nor did they refund my money.

    Business Response

    Date: 03/05/2024

     

    ******,

     

    First, Let me apologize we have been short staffed since early December.  A lot of our workers have been out sick and still have not returned to work.

    We had every intention to order/deliver your products. Unfortunately, situations happen that are out of control. We definitely would like to keep you 

    as a customer. I will be refunding all of your money, you should receive your refund within ***** business days. I am also attaching a 25% off coupon for you to

    use the next time you want to order with us the coupon is valid for one year.  Again, sorry for the inconvenience. 

    Take Care,

    Owner.

     

     

     

     

    Business Response

    Date: 10/03/2024

    ******,

     

    First, Let me apologize we have been short staffed since early December.  A lot of our workers have been out sick and still have not returned to work.

    We had every intention to order/deliver your products. Unfortunately, situations happen that are out of control. We definitely would like to keep you 

    as a customer. I will be refunding all of your money, you should receive your refund within ***** business days. I am also attaching a 25% off coupon for you to

    use the next time you want to order with us the coupon is valid for one year.  Again, sorry for the inconvenience. 

    Take Care,

    Owner.

     

    Customer Answer

    Date: 10/07/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****

  • Initial Complaint

    Date:10/26/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 40 engraved souvenir caps on August 23rd, 2022. I have not rec'd my order yet. I have contacted the business many times and no one is returning my calls. I have emailed the company as well and no response. I would like my product delivered asap.

    Business Response

    Date: 10/26/2022

    The product was mailed on 10-24-2022 please allow 7-10 business days. I apologize for the time it took, with covid a lot of stock was delayed. I hope to

    continue to due business with you. Thank you for your order.

     

    Regards

    Business

    Customer Answer

    Date: 10/26/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,
    ****** ****

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is terrible. They sold me a defective product and falsely advertised their services. They are not responding to my calls or emails.

    Business Response

    Date: 09/06/2022

    I am so sorry to hear about your experience.  Please know that this is not our standard of service.  

     

    I would like to replace your product immediately.  Please expect your replacement in the mail within the next 3-5 business days.

     

    Have a great day!

    Jenn

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product and didn't receive it. The company has not responded to my inquiry.

    Business Response

    Date: 08/26/2022

    **** ****

    I am sorry to hear that you have not received your product.  Please know that a new shipment of milk caps has just arrived and we are shipping out your order immediately.  I expect that you should receive them by Monday morning.

    Please accept our sincerest apologies for the oversight.  You will notice a small token of our appreciation in your shipment--a free, engraved milk cap!!!

    Have a great day!

    Jenn

    Customer Answer

    Date: 09/02/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,
    *** ******

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    training w/ *******

    Business Response

    Date: 08/20/2022

    Hi ******

    I am sorry to hear that your training with ******* is not going well.  I will talk to her and make sure she does better!  LOL

     

    Have a great day!

    Jenn

    Customer Answer

    Date: 08/24/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,
    ***** ******

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