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Business Profile

Spa

Brows By Jen

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service : 9.23.23 I am writing this letter on behalf of myself. I went to Brows by Jen for lash lift and brow shaping. While I was there, we got to talk about lip and cheek filler. She is not licensed to perform such injections. She is licensed to perma brow (brow tattoo) and daily skin care. I decided to try the filler and see if it was a better product. However, the product used caused my skin to have an allergic reaction. I notified her and she told me that this was normal and would not be permanent. As shown in the photos, I developed “welts” for several weeks. Now as someone who worked for a plastic surgeon and medical spa, I knew this was not normal. I tried to contact her, and she repeatedly ignored my text messages. On October 12, 2023, I decided to see a professional for treatment to try and fix my skin. I gave her the name of the tool and product used, which was later found to be NOT FDA APPROVED. I had to pay additional money to have the treatment reversed and my skin is still not correct. At this point I will be seeking legal action if I am not reimbursed the full amount of $534.00. I really do not want to have take this route, but my skin is permanently damaged. This is very unacceptable and I WILL NOT PAY FOR THIS SERVICE. I have attached before and after pictures as well as medical documentation. My face has still not healed .

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