We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

EZ Mini Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a storage room from EZ storage in **********************, it was for $110 and I moved my items in the middle of the month. It was probably like the 20th of something. Im not 100% sure I have to look at my rental contract. Today is June 10 of 2025. I have abalance from last month so I sent my daughter into the store to make the payment for the storage fee, and the $10 late fee from last month which is $116 total. My daughter went in and I also told her to let them know that we were moving our stuff out today, so the man and woman inside of the facility said that we had to pay for the month of June as well. My daughter came back and told me I went into the store and I told them to clarify what they are saying to me I am trying to pay what I owe from last month and I want to remove my items from your storage facility because I no longer need it. They told me oh unfortunately, you have to pay forthe whole month of June just to receive my items. Its the beginning of June and they want me to pay for the whole month so they are holding my items hostage I believe because theyre probably having financial issues because right now. A lot of people do not have a lot of money to pay for storage facilities. But I am reaching out to you all to resolve this issue because after leaving out the store, I contacted the facility again, inquire about their corporate phone number, and she said that she dont know it and she dont have it which was a lie. I believe this has to do with me a black woman dealing with a predominantly white neighborhood and a predominantly white business. So I would like the Better Business Bureau to help resolve this matter because there is no way Im paying them $116 for the month of June and Im trying to retrieve my items today. Also he added an extra fees to it because online it says 226 in the store he told us 50 so I dont know what type of unprofessional games these people are playing but to me they are scamming.

    Business Response

    Date: 06/17/2025

    This letter is in response to your letter dated 6/10/25 regarding a Tenant at our EZ Storage Greentree facility. The Tenant

    ******** ***** signed a Rental Contract for a 5X10 Unit # ***B   on 5/8/2024. Attached is a Copy of this contract executed by ******** ******. Per Terms of this Contract, YOU MUST GIVE WRITTEN NOTICE BY THE 20TH DAY OF THE MONTH YOU WILL MOVE OUT. IF YOU DO NOT, THIS CONTRACT IS AUTOMATICALLY RENEWED AT THE CURRENT RATE AND YOU WILL HAVE TO PAY NEXT MONTHS RENT. RENTS WILL NOT BE PRORATED OR REFUNDED IF YOU MOVE OUT BEFORE THE END OF THE CONTRACT PERIOD OR BEFORE THE END OF ANY MONTH.

     

    The Contract further Stipulates that we do not pro rate rent on Move Outs. Ms. ******* or her representative, appeared at the facility

    On **** 10th to notify us of her intent to move out that month. Rent for May and **** was still owed, and no prior written Notice was received.

     

    Accordingly, Ms. ****** still owes for May and ****.  A copy of her Ledger Balance is also attached.

    Ms. ****** was reminded of these terms when she contacted this office. Please feel free to call and/or correspond with this office if there are any further questions.

     

    Regards,

    ***** ***** & **** Zozin

    Managers

EZ Mini Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.