Complaints
This profile includes complaints for Spreadshirt Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have a shop on Spreadshirt. The sales the shop incurred entitle us to a commission, and the commission currently owed to us is $26.25. We have called numerous times and submitted the tax form numerous times and the company refuses to issue payment. This has been going on since August 2024. Each employee we have spoken to has been dismissive and extremely unhelpful. We want this resolved as soon as possible, as this is unreasonable to REFUSE to pay commissions earned. Each time we submit the requested paperwork we are told it has to be resubmitted again. There is absolutely no excuse for this.
Business Response
Date: 01/17/2025
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********, I am sorry to hear our shop owner has not received their payout at this time.
We did release a new payout and tax process in December ************************************************************************************************* November, so all accounts could update their Payment and Tax details to be included with our payouts. Following IRS requirements, we do require a Tax Id and Tax form to be submitted to receive a payout with us.
Viewing the account shows that the Tax form was submitted on 1-16-25 through our new Payment and Tax process. Since the form was not submitted until after the payout date of 1-15-25 a payout did not process for our January payout. Currently, the Tax form is awaiting final verification, which can take 2-5 business days. If the Tax Id supplied matches the details provided on the W9 form, then the payout will be processed in February with our normal monthly payout schedule. Once the form is verified, the shop partner will be able to see the form status set to reviewed or receive an email if the form cannot be verified.
Additionally, we will review the conversations to make sure our team is informed to support our partners in these cases.
Please let me know if there are any further steps I need to take,Sincerely,
Spreadshirt Customer ServiceInitial Complaint
Date:09/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A fraudulent charge of $27.80 was used on a stolen Venmo debit card to Spreadshirt.com. 4 fraudulent charges were charged through this company. 2 were resolved, one denied, this one and one is still in dispute. Venmo alleges speaking with the company the charges are valid. I have never purchased anything from this company and this is fraud* ******* **** ** ******************
I did not receive anything from this company and had never even heard of it before the fraudulent charges began. I saw the charges happening in my email and closed my debit immediately. This needs to be refunded immediately.Business Response
Date: 09/26/2024
Hello,
We take every measure
to deliver high quality service to our customers. In regards to complaint ********* we are sorry to hear the customer’s Venmo
account has been compromised.We would be happy to investigate
these charges further. In addition to
the date(s) and amount(s) provided, please provide the last 4 digits of the
credit card the charges appeared on so that we can locate the charges and
associated order in our system to further resolve this issue. Additionally, you can contact our Service Team
at you convenience, by calling us at 1-800-381-0815 Monday-Friday 8am-7pm ET to
provide these details and our team can assist you via phone on this topic.Please let me know if there are any further
steps I need to take,Sincerely,
Customer ServiceCustomer Answer
Date: 10/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint I* ********* and find that this resolution is satisfactory to me.
Regards,
******** ** ******Initial Complaint
Date:01/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Never received merchandise and when coontacted, they gave me another tracking number and still have not received my merchandise.Customer Answer
Date: 01/23/2024
from: <[email protected]>
Date: Mon, Jan 22, 2024 at 2:07 PM
Subject: Message from BBB.org
To: <[email protected]>
The company has sent me the merchandise, they said that it was a mix up. So I would like to withdraw my complaint against them. Spreadshirt
**** **** ***** ****** *************************Initial Complaint
Date:11/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
before buy into people already trying to make use site to scam you. what a day.Business Response
Date: 11/14/2023
Hello,
We take every measure to deliver high quality service to our customers. In regards to complaint ********, I am sorry to hear the customer is having an issue with registering their account.We do not have a previous email from the customer, so we have reached out to the customer via their email to address this further and get their account registered to sell with us.
Please let me know if there are any further steps I need to take,
Sincerely,
Spreadshirt Customer ServiceInitial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled an order for around $50 in June. My shirts were sent back to the facility. I have made multiple attempts via email to find out where my refund is and have only been given generated responses and feel taken advantage of. I attached an email screenshot of my messages that have gone ignored.Business Response
Date: 08/30/2023
Hello,
We take every measure
to deliver high quality service to our customers. In regards to complaint ********* I am sorry to hear the customer did not
receive our replies to their emails, as I do show that each email received by
the customer was replied to within 1 business day of receiving the email.Additionally, the
customer sent an email on 8/28, which we replied to on 8/29. We have not received the package back from
the shipping provider, as the tracking for the order shows it is not received
to our facility. However, with the email
received by the customer on 8-28, we already processed a refund for the order. The refund should post back to the customer’s
payment method within 2-4 business days.
Please let me know if there are any further
steps I need to take,
Sincerely,
Spreadshirt Customer ServiceCustomer Answer
Date: 09/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Not only have you not received my refund, as shown in the prior complaint I did not receive a response when I emailed multiple times. All I want is my money.
Regards,
******* **********Initial Complaint
Date:05/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase a T-shirt via online on Friday May 5th at 11:00. ***** ** ***************** After receiving the confirmation email o noticed that the design was wrong so immediately called and emailed the company. The call and email were done in less than 5 minutes after the purchase was done.
At 12:26 I received an email from Kayla from “customer service”, letting me know the tshirt was already in production (false as my shipping was schedule for the end of May), and it is imposible to change the design at that point because the shipping ticket was created….
Kayla suggested:
“If you aren’t satisfied after received the order please contact us again”…
She knew the order was already wrong!
What a horrible service…Business Response
Date: 05/22/2023
Hello,
We take every measure
to deliver high quality service to our customers. In regards to complaint ********, I am sorry to hear the customer needed to
change the order, but it was not possible when they contacted us.
Spreadshirt boasts
some of the fastest production times in the industry and it is often the case
that once an order is submitted it will enter our Production process and once
this has happened, we are unable to make changes to the order. I do show the order in question entered our Production
Process within a few minutes after ordering and was shipped out the same day it
was ordered.
Unfortunately, the
order could not be changed before it entered production or was shipped out, but
we are happy to assist you, as I see the wrong numbers were ordered. Typically, we do ask that you wait until the
order arrives, incase a different size is also needed, but we can process a
request for you now.
We have processed a
Store Credit for your order, so you can replace a new order with the correct
design and numbers. You will receive an
email with your Store Credit code to use in the checkout when re-ordering the
correct item. Once you receive the first
shipment, then you can keep it and your new order would then ship out once it is
submitted and created for you.
Please let me know if there are any further
steps I need to take,
Sincerely,Spreadshirt Customer Service
Initial Complaint
Date:02/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 8 shirts. All were defective, all different lengths even though they were the same size, decals faded. I called Friday afternoon at 3:00 my time, 4:00 their time. I received them and their automated recording said they were "closed". I emailed on Saturday and received a response that said to do everything online. I did that and it said nothing could be exchanged and a refund could only go back to their site. I called both Spreadshirt's numbers at 1-800-381-0815 and 608-724-832-1993 on 2/20/23 at 9:00 and 9:15 and both recordings again stated they are "closed". My order number is ***************** and the total for the order was $234.71 under Mike Ring. I would like a refund to my original payment method, not a credit to their store which is only what they offer. Thank you.Business Response
Date: 02/22/2023
Hello,
We take every measure
to deliver high quality service to our customers. In regards to complaint ********, I am sorry to hear the customer is not happy
with the order they have received.
We were out of the
office on Monday when the customer tried to call us due to the holiday. In viewing the order, I do show the customer
reached out via email as well and our Service Team was able to assist the
customer through email on Tuesday when we were back in the office. The customer will be refunded for their
order, which should post to their original payment method in the next 2-5
business days.
Please let me know if there are any further
steps I need to take,Sincerely,
Spreadshirt Customer ServiceInitial Complaint
Date:12/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a custom t-shirt in August 2022. It is now December 2022 and my order has still not arrived. The company has not sent me any information about shipping or tracking.Business Response
Date: 12/16/2022
Hello,
We take every measure
to deliver high quality service to our customers. In regards to complaint ********* I am sorry to hear the customer has not received
the order. We do not show any contact from
the customer about their order previously to our Service Team through email or
phone.
We have sent the
customer some options to the email they have provided to help resolve the issue
with not receiving their order and offer options to reproduce or refund the
order for them.
Please let me know if there are any further
steps I need to take,
Sincerely,
Customer ServiceCustomer Answer
Date: 12/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
****** ***************Initial Complaint
Date:11/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a sweatshirt and a t-shirt and neither ever arrived. The order number is *********Business Response
Date: 11/28/2022
Hello,
We take every measure
to deliver high quality service to our customers. In regards to complaint ********* I am sorry to hear the order has not been received.
In reviewing the order
details, we do show the order was placed on 5-19-22 and we have no details of
prior contacts from the customer regarding the order not being received. We have emailed the customer directly to
offer solutions for their order, either to reproduce and reship the order or
provide a refund. We hope to resolve
this issue with the customer directly.
Please let me know if there are any further
steps I need to take,
Sincerely,Spreadshirt Customer Service
Customer Answer
Date: 11/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
******* *****
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