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Business Profile

Tax Return Preparation

Legal Tax Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my February 2025 (for Jan 2025 period) sanitary sewer monthly invoice late in the mail that was due March 5, 2025. I sent in the total payment due of $37.00 that was credited to my account on March 14, 2025. That is only 7 business days late from the due date. My next invoice came and I was charged $4.01 in penalty and interest fees for a past due charge of $37.00. I called the customer ********************** number that is on my invoice of ************ during normal business hours on March 21, 2025 at 1.30pm and I had to leave a message for a call back. I received no call back so I waited for my next invoice. I have YET to receive that invoice. I found their online site and logged in to see my account and noticed I was charged an additional $6.45. I saw a 'contact us' email address so I emailed my concern on April 28th at 8:52 PM and I have YET to receive a response. This service charges a fee for online or phone payments so I feel they need to give some allowance for the US mail. I am uploading the invoices in question that I retrieved from their online site as well as a copy of the email I sent to them. I am requesting a reversal of ALL additional fees.

    Business Response

    Date: 05/28/2025

    Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to address this billing dispute. After reviewing the account in question, we acknowledge the customer's frustration regarding the late fees assessed. We understand that mail delivery can occasionally cause timing issues beyond a customer's control. We do offer alternative payment options both in-person and online. We have reviewed the customer's account and payment history. Given the minimal delay (7 business days) and the customer's proactive payment submission, we have reversed all penalty and interest fees as a courtesy adjustment.

    Customer Answer

    Date: 05/29/2025



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

  • Initial Complaint

    Date:08/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The record-keeping of this business is absolutely beyond inadequate. They do not provide accurate records upon request. They double bill. We just received a Sheriff Sale notice on our home indicating we had not made a payment since April of 2023. We have receipts provided at each payment every single month. The balance has jumped thousands from one receipt to the next with no explanation. There are "miscellaneous" fees of $600 plus with no description or reasoning. When we asked what these charges were, we were given no answer. The practices of this office are outrageous. They leave residents of this borough feeling absolutely hopeless.

    Business Response

    Date: 08/08/2024

    Legal Tax
    Service had the opportunity to meet with the consumer on August 5, 2024 at our
    office. A review of the records indicates that the consumer is incorrect in
    their assertions, and all records are accurate. One letter had two (2) amounts on it representing different categories, but statements attached to the letter provided the full information and breakdown of those categories. Due to the sensitive and confidential nature of taxpayer
    information, those details will not be shared. Legal Tax Service is committed
    to providing accurate and transparent information and is willing to answer any
    questions from consumers to that end.

Legal Tax Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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