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Business Profile

Urgent Care Clinic

Steel Valley Express Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/16/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The afternoon of June 16, 2025, I received a bill from Steel Valley Urgent Care with a due date of June 18, 2025. Pay by phone did not work, and while the phone service claimed it texted me an Internet link with the billing portal, the text did not, in fact, contain a ******* other words. Steel Valley Urgent Care sent a bill that was physically and temporally impossible to pay on time.With this in mind, I believe I should not have to pay this bill - Steel Valley's own incompetence and unethical billing practices are the cause of the problem, and it should not pass the **** onto patients.

    Business Response

    Date: 06/18/2025

    From: <************************************************************>
    Date: Tue, Jun 17, 2025 at 3:42 PM
    Subject: Message from ************************
    To: <*******************************************************************************>


    I AM WRITING BACK RE A COMPLAINT THAT HAS BEEN FILED #******** - WE ARE A BUSINESS (STEEL VALLEY EXPRESS CARE) AND WE DO NOT HAVE AN ONLINE ACCOUNT TO PAY YOUR BILLS. THIS IS A SCAM!!!!!

    Sent from **** ******* (*********************************************************************)

    Customer Answer

    Date: 06/21/2025

    The business is lying. I received a bill in the mail with a mailing address for Bill payments as well as a phone number to arrange payments. When I called the phone number, the automatic response sent me a text purporting to provide a link to online payment. I have no reason to believe the bill was doctored, fraudulent, etc. because the amount due was the same as the amount due listed on my insurances site.

    In summary there is no reasonable, plausible way for the business' claim to make sense. It is inventing a story about scammed to distract from the substance of the complaint.

     

    ADDITIONAL INFORMATION:

    I inadvertently neglected to attach the documentation to my response, and have attached it to this email. I further note that the 'statement date' in the document is false, and I only received the statement on 16 June 2025.

    Please advise if this is sufficient.

Steel Valley Express Care is NOT a BBB Accredited Business.

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